Leasing Manager - Luxury High Rise (Sales Manager)

About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. 

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. 

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Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Sales Manager  is tasked with the direct oversight of all leasing activity at the property. This role is also responsible to ensure our customers feel loved from the first point of contact and through the entire lifecycle. The Sales Manager is charged with setting the framework that allows the team to feel empowered and guarantees a positive and fluid experience by working to save our customers' most valuable commodity, time. 

This is an in-person position located in downtown Los Angeles, CA. The shift schedule is Saturday-Wednesday.

What You'll Do: 

• Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service 
• Establish rapport with residents and guests so they always feel loved 
• Engage in daily leasing huddles, discussing leasing goals, host recruitment, prioritizing available units, and soliciting feedback to stay on top of game! 
• Create a personal and inviting environment for all prospects and residents. 
• Effectively motivate staff members daily to promote a positive and exciting work environment. 
• Perform and oversee leasing efforts, such as conducting property showings, qualifying applicants, closing prospective residents, and notifying applicants of approval or denial. 
• Keep the resident up-to-date database while monitoring occupancy and availability of units. 
• Maintain Availability List and Status Report, determine the termination date of lease rentals. 
• Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours. 
• Complete accurate Daily Reports to ownership reflecting tour information and lease count. 
• Conduct market analysis, prepare market surveys, and assist in the off-site marketing program. 
• Spearhead Renewal Workflow with Experience Team to meet appropriate notice period. 
• Partner with the Marketing Department to organize and create Prospective Resident events to increase visibility and sales. 
• Build the company image by cultivating relationships with influential companies and figures throughout the area and through attending networking events and relevant industry events. 
• Assist resident inquiries with ledgers, rentable items, lease generation, transfers, and violations leading up to evictions. 
• Assist with eviction of residents in compliance with court order and directions from the Legal team. 
• Coordinate with staff to maintain current leases, collect payments, post rental payments, and impounds as due, and remove completed payments and impounds. 
• Assist in completing accurate Deposit Accounting for move outs with the Director of Building Services to ensure proper assessments are charged and documented. 
• Maintain all signage in optimal condition and visibility, including proper lighting and visible to street traffic. 
• Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the Director of Building Services. 
• Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances. 
• Manage current lease audits, property inventory, and service contracts, arrange new contracts, and terminate existing contracts as required. 
• Conduct home inspections to determine and report completeness, functionality, and condition prior to occupancy with the Director of Building Services. 
• Complete all equipment and supply leases/purchases for the property. 
• Train new sales/leasing associates. 
• Perform other related duties and assignments as needed and assigned. 

Skills and Experience  

• Bachelor's Degree or equivalent experience preferred 
• Management/employee development experience 
• Success in Leasing environment 
• Proficiency with Yardi, CRM, Rent Café. 
• Solid understanding of Microsoft Office (Outlook, Excel, Word) 
• Strong knowledge of operations with budget formulation 
• Ability to work independently and as part of a team 
• A drive towards high-performance sales and a passion to be first in class 
• Analytically minded with the ability to swiftly pivot when market or team dynamic changes 
• Must possess strong attention to detail, leadership skills and sales ability 
• Demonstrated ability to lead teams 
• Strong oral and written communication skills 
• Great time management skills 
• Computer literate with capability in email, MS Office and related communication tools 
• Must be willing to participate in training in order to comply with new or existing laws 
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem 
• Ability to work a flexible schedule, including evenings and weekends 

Community Team Perks + Benefits

Community Team Perks + Benefits

•  Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.

*Premiums apply for spouse, dependent, or family coverage plans

•  Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.

•  Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!

•  Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. 

•  Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: 

• Work in a space that includes indoor and outdoor spaces, with and without covering 
• Move throughout the property for extended periods of time 
• Transport boxes and equipment weighing up to 20 pounds 
• Communicate with other persons in the building 
• Observe details in surrounding areas and on a screen 

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.