Senior Systems Administrator

Senior Systems Administrator

The City of Englewood is a vibrant city of over 34,000 residents and over 2,100 businesses. It is a tight-knit community with a small city atmosphere, yet has all of the benefits associated with the larger Denver metropolitan area. The city is served by light rail and bus transit systems linking the community to downtown Denver and other locations, including Denver International Airport. The city owns a golf course, water park, and 17 programmed parks.

Over 700 full-time, part-time and seasonal employees work for the city, which is a full-service city, providing policing, water, sewer, and other services to the community. Voters elect a seven member City Council which sets policies, makes laws (ordinance) and approves the city's budget. The Council appoints a City Attorney and a City Manager, who is responsible for managing the day to day aspects of the city's departments.

Englewood has a detailed, visionary strategic plan that runs through 2025 with several exciting initiatives and programs, including:

• Implementing of a sustainability program including the implementation of a low-waste event policy; creation of a "Green Team" to engage employees in sustainability efforts; and developing and implementing a electric vehicle plan;
• Encouraging community wellbeing for all, including programs for teens and tweens, active and robust library programming, and making programs at the Golf Course and other programs as accessible as possible;
• Providing job training programs and initiatives to encourage vibrant business areas across the city, including the establishment of unique programs designed, through job training, to assist people who are housing vulnerable and experiencing homelessness; and
• Developing and implementing strategies to seek out funding sources to improve our roads, water, wastewater, and stormwater infrastructure.

The Information Technology Department provides the first line of analysis, problem-solving, technical assistance, support and solutions to staff for end user digital devices, audio-visual, networks and applications. Provides routine desktop administration, technical implementations, operating system imaging, systems analysis support for City applications, and maintains asset inventories.

The Senior Systems Administrator is responsible for the administration, implementation, and ongoing maintenance of the organization's server and network infrastructure, including system security, standards, and operational procedures. This role works closely with IT teams and business units to ensure the reliability, performance, and security of networks, servers, operating systems, and applications.

The position provides technical leadership and consultation on complex infrastructure initiatives and plays a key role in planning, deploying, patching, and upgrading physical, virtual, and storage environments.

The Senior Systems Administrator also supports network troubleshooting and incident response as needed and provides on-site and remote support across City facilities to ensure continuous, 24-hour operations and the stability of integrated network and computing systems.

The description below is intended to represent only the key areas of responsibilities; specific job assignments, duties, and environmental conditions will vary depending on the business need of the department and the particular assignment.

System Administration (80% of time)

• Serves as mentor and provides technical guidance to System Administrators and the Help Desk operations on the city's infrastructure, systems, and applications.
• Administers the city's network, servers, operating systems, and applications, ensuring that all systems are up-to-date and secure.
• Configures and manages user accounts, access controls, and directory services for newly deployed systems and applications.
• Advises and partners with the Network Engineer on the identification, analysis, and mitigation of infrastructure security risks.
• Performs regular backups of all enterprise storage systems, network shares, and other server systems. Ensure data is properly protected and perform restores as necessary.
• Develops and implements backup and recovery procedures to protect critical information in the event of system failure.
• Provides complex technical evaluation, diagnosis and resolution to support end-user hardware and software issues and ensures the efficient operation of IT systems.
• Performs capacity planning for servers and storage systems. Determines need and schedule for maintenance, upgrades, and equipment refresh.
• Evaluates and recommends administrative tools, technologies, and processes to improve efficiency, security, and cost effectiveness.
• Creates and updates documentation for servers, networks, storage, and backup environments and ensures audit compliance.
• Stays up to date on the latest IT trends, technologies, and industry best practices.
• Travels to multiple site work locations and participates in an on-call rotation within the 24-hour operations.

Project Management (15 % of time)

• Leads and manages project implementation of complex network and server systems involving multiple groups, departments, and/or vendors.
• Conducts risk assessments by gathering customer feedback, analyzing needs, identifying solutions to determine resource allocation, system configuration, solving user problems across the enterprise platform, and vendor selection recommendations.
• Installs, configures, and maintains servers, network devices, virtual server environment and related software.
• Troubleshoots network and server problems at all levels of the system including physical wiring, hardware, or software failure and communications protocol problems; takes appropriate action to resolve such problems.
• Provides guidance and training to new and existing employees on features, capabilities, and policies of assigned system applications for optimal utilization.

Additional duties as assigned (5%):

• Performs 24-hour on-call duty as needed.
• Provide coverage for system administration team, network team, business applications team, and helpdesk team as needed.
• Performs other duties as assigned and required.

Minimum Qualifications Education

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

Work Experience

• 5 years of experience working with IT systems.
• 2 years of experience in a senior-level position managing and supporting complex IT infrastructure.

Certifications and Licensures

• One of the following certifications: CompTIA Security+, VMWare Certification, Zscaler certification, Cisco Certification.

An equivalent combination of education and relevant job experience may be substituted.

Preferred Qualifications Work Experience

• 3 or more years of experience in a senior systems administrator role.

Certifications and Licensures

• Comptia Security Certifications Higher than Security +, such as CySA+ or Pentest+.
• ITIL Foundation or Higher.
• Azure Certifications AZ-900 or AZ-104.
• Network Certifications such as Comptia Network+ Or Cisco CCNA.

Knowledge, Skills, and Abilities Advance Knowledge

• Various operating systems such as Windows Server and Linux.
• Proficiency in scripting languages such as PowerShell and python.
• Proficiency in Database technology such as Microsoft SQL.
• Administration of enterprise storage technologies, such as NetApp and HPE Nimble.
• (IAM) identity and access management configuration and best practices.
• Endpoint security platforms and protection technologies.
• Computer/Server Hardware and software troubleshooting techniques.
• Server operating system and application tier security concepts and techniques.
• Principles and practices for engineering and managing information systems across their full lifecycle, including analysis, design, implementation, monitoring, maintenance, testing, documentation, training, and production support.
• Hyper-V Virtualization Platform
• Experience administering enterprise backup and disaster recovery technologies, including Veeam.
• Experience with regulatory and compliance requirements, including CJIS, HIPAA, and PCI-DSS.
• Administration of Enterprise Firewalls such as Fortigate.

Working Knowledge

• Industry accepted security models, practices, and technologies
• Administration of web services technologies, including.NET and Java platforms.
• Administration and security of web-based applications to ensure availability, integrity, and protection from threats.
• Network operating systems and data communications technologies and protocols.
• Ability to plan hardware and software deployments timely to meet department goals.
• Email threat protection technologies such as Proofpoint.
• Administration of SASE platforms such as Zscaler.
• Knowledge of endpoint configuration platforms such as Intune and endpoint central.

Skills and Abilities