Library Division Manager - Customer Access

About This Position Working independently, this position organizes and manages a major division or program to provide library services. Job Description: Library Division Manager Purpose: Working independently, this position organizes and manages a major division or program to provide library services. Duties, Functions, and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develops short- and long-range plans. Develops and monitors division or section budget and grant applications. Chairs and serves on professional committees. Serves on Austin Public Library Management Team. Works or travels to several locations and serves on library-wide committees and task forces. Investigates and resolves customer complaints. Clarifies City and department regulations. Develops division policies and procedures and participates in the development of department policies. Prepares and presents programs, articles, reports, and projects. Represents the City of Austin and the Austin Public Library to the public. Represents the interests of the Library and/or division to City officials. Responsibilities - Supervisor and/or Leadership Exercised: Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills, and Abilities: Knowledge of professional library procedures, systems, and techniques. Knowledge of equity, diversity, and inclusion principles and practices in libraries. Knowledge of fiscal planning and budget preparation. Knowledge of reference and research procedures. Knowledge of library materials/tools available for library work. Knowledge of Federal, State, and Local laws. Knowledge of City practice, policy, and procedures. Knowledge of supervisory and managerial techniques and principles. Knowledge of contract development and management. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software, including Microsoft Office products. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to forecast public demand for services. Ability to analyze/evaluate major programs, policies, procedures, services, and facilities to develop recommendations. Ability to facilitate discussions and resolve issues. Ability to stay abreast of library trends. Ability to establish and maintain good working relationships with other City employees and the public. Ability to provide high-level customer service. Ability to work with people of diverse backgrounds.

MINIMUM QUALIFICATIONS:

Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity. OR Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity. Licenses and Certifications Required: Valid Class C Driver License.

PREFERRED QUALIFICATIONS:

Leadership: Demonstrated ability to lead and develop managers, motivate teams, and achieve goals with strong problem-solving, decision-making, prioritization, and communication skills. Budgetary Management: Proven ability to manage budgets effectively, ensuring fiscal responsibility and strategic resource allocation. Collection & Catalog Management: Knowledge of trends and strategies in acquisitions, cataloging, and collection development to optimize library offerings. Library Technologies: Familiarity with emerging digital resources, e-content platforms, and library technologies that support circulation and user engagement. Data-Driven Decision Making: Ability to use analytics, metrics, and user data to inform strategies for circulation, collection development, and service improvement. Work Location Austin Central Library - 710 West Cesar Chavez St., 78702 Salary Range: $75,930 to $96,430 annually Hours: Exempt | Full-time | 40 hours per week Monday – Friday, 8:00 a.m. – 5:00 p.m. Hours and schedule may vary based on operational or business needs; evenings and weekends may be required. This position offers the opportunity to telework, subject to departmental needs and approval. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Driving Requirements: This position requires a Valid Texas Class C Driver’s License or the ability to acquire one by your hire date. External new hires must meet the City of Austin’s Driver Record Evaluation requirements. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty‑six (36) months. If Selected as a Top Candidate: Verification of the minimum qualifications (Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity OR Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity) will be required. Language: Must have the ability to read, write, and speak fluently in English. Important Note to Applicants: The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. All application steps, including attachments and submission, must be fully completed before the defined closing time. EEO Statement for City of Austin: The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call View phone number on click.appcast.io or Texas Relay by dialing 7-1-1. #J-18808-Ljbffr Dormont Manufacturing Co