Director of Environmental Services (Director of Facilities)

Job Description

Job Description

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are thrilled to announce the anticipated grand opening of The Reserve Falls Church in the early part of 2027. We have begun the search for a Director of Health and Wellness who will bring our wellness vision to life by building a best-in-class clinical team, establish strong systems and standards, and create an exceptional resident experience from the ground up.

This is not an immediate opening, however, we will begin conducting interviews with qualified applications.

Responsibilities:

• Responsibly manages and supervises all maintenance, housekeeping, laundry, and janitorial personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with Company policy.
• Implements and monitors programs to maximize revenue, control expense, and improve customer satisfaction.
• Manages all of the maintenance needs of assigned community to ensure the physical condition of the community and contribute to ESL’s annual business goals.
• Manages all customer service requests using the TELS work order system; including prioritization and delegation to assigned staff. Maintain company customer service standards. Follow through to ensure issue is resolved.
• Manages the apartment home turnover and preventative maintenance programs to maximize the value to the community. Assesses the value of damage to the apartment homes that is charged to departing resident.
• Assists in the development of the annual maintenance operating budget and manages department expenditures within approved budget.
• Purchases parts, chemicals, and paint according to our requirements for national account spending.
• Inspects grounds, buildings and apartment homes on a regular basis to ensure that all physical aspects of the community are fully functional at all times.
• Inspects and monitors community and apartment homes to ensure housekeeping, janitorial and laundry employees are meeting company standards.
• Implements, or directs the implementation, of all applicable ESL policies and procedures. Ensures compliance as needed.
• Negotiates with external maintenance vendors and suppliers as needed. Monitors and enforces contract terms via communication with the Executive Director.
• Ensures compliance with all federal, state and local laws, specifically Fair Housing regulations.

• May drive company vehicle from community (only if required by community).
• May perform other duties as needed and/or assigned.
• May perform other duties as assigned or requested.

Requirements

• High school diploma or general education degree (GED) required.
• Three (3) to five (5) years of multi-family property management or other building maintenance experience performing the duties of Maintenance Technician or Maintenance Director.
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication, and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals.
• Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the company.
• Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve company expectations and goals for the community.
• Basic computer skills, ability to using Microsoft Office and ability to operate standard office equipment.
• Ability to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, extractors, pool chemicals, ice removal equipment, ladders, landscaping equipment, sandblasters and safety equipment and ability to train others in their safe and appropriate use.
• Ability to frequently transport up to 60 pounds variable distances, the mobility and flexibility to use required equipment and to access and work in confined spaces or at heights in excess of 8-9 feet.
• Familiar with all types of surfaces and respective cleaners.
• Experience in carpet cleaning (all types) and upholstery cleaning.
• Understands Lock Out/Tag Out procedures.
• Understands SDS Sheets.

• Must possess valid driver’s license.

• Connect and help residents transition from home to community through thoughtful engagement at every level of interaction
• Ability to work varied schedules to include weekends, evenings, and holidays.

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.