Technician II - Security

The Technician II - Life Safety installs, troubleshoots, repairs, and configures various types of fire alarm systems. Responds to customer service calls in a timely, and efficient manner, troubleshoots, and repairs as needed. Performs service tasks required to fulfill service requirements for time, material, emergency service, test, and inspect contractual agreements. Completes necessary documentation in accordance with the companies Service guidelines. Communicates with central dispatch on current work order status and receives updates on outstanding customer issues daily following the Service process. Participates in an after-hours service program. Assists in installation projects during non-utilized time. The Technician II - Life Safety installs, troubleshoots, repairs, and configures various types of fire alarm systems. Responds to customer service calls in a timely, and efficient manner, troubleshoots, and repairs as needed. Performs service tasks required to fulfill service requirements for time, material, emergency service, test, and inspect contractual agreements. Completes necessary documentation in accordance with the companies Service guidelines. Communicates with central dispatch on current work order status and receives updates on outstanding customer issues daily following the Service process. Participates in an after-hours service program. Assists in installation projects during non-utilized time. General Job Duties And Responsibilities Adhere to and participate in all company quality, safety standards, and regulations. Manage time effectively in scheduling and performing service calls. Present a positive demeanor to the customer and company employees. Troubleshooting and repair/replacement of system wiring, field devices, and head-end components. Use as necessary and with precision, such tools as red-lined drawings, manufacturer system schematics/manuals, digital, or analog multimeter, toner/wand, system computers, and/or company provided notebook computer. Provide exceptional workmanship at levels (organization, detail, neatness, and quality). Process all paperwork in a timely manner Provide legendary customer support and training. Maintain a neat and clean service vehicle and up to date vehicle trip logs. Other responsibilities as assigned. Min USD $28.00/Hr. Max USD $32.00/Hr. Physical and Mental Requirements: Must be self-motivated, positive in approach, and present a professional image. Must possess critical thinking skills, as well as the ability to effectively read, write, and give oral presentation(s). Must be able to act as the Company liaison for interface with customer representative(s). Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting, and quality requirements. Must be able to travel within the branch territory and/or regional territory as needed. Must be able to work at various heights using a ladder and in confined spaces, must be able to lift 50 pounds, and move up to 75 pounds Must be able to stand and walk very large job sites regularly. Tools Basic Hand Tools: screwdriver - all sizes (regular and Phillips,), drywall saw, torpedo level, tape measure, snips (with belt sheath), pliers (adjustable, needle nose, lineman), hammer, cable stripper, insulated crimping tool, flashlight and gloves. Multimeter, butt-set, toner/wand, coax compression and/or hex crimp tool. Education, Certification, License, And Skill Requirements Must possess at least a High School diploma or GED equivalency, Associates degree preferred. Work history must contain a minimum of five (5) years of experience in the fire alarm industry. Must be highly competent with a computer, knowledge of RS232, RS485, Ethernet, TCP/IP protocols, and be able to comprehend software programs for the required systems. NICET Certification or CSA beneficial. Must be able to pass a background check for an Alarm Agent License or have a current Alarm Agent License. Must possess system certifications from various manufacturers. IES is a Strategic Partner for the Edwards/UTC product line and various special systems. Must have a clean driving record and meet company minimum driving standards. Career Path Project Lead - Life Safety Minimum Years Of Experience 0-2 License Required No Minimum Education High School Overview IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 9,400 employees at over 174 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply. From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives. Our commitment to our employees is reflected by our actions: Safety is Priority One - and our record shows it Competitive Pay Company 401K plan with Employer Contribution Match Company Paid Time Off Company Paid Life Insurance Choice of Medical Coverage including Prescription and Short Term Disability Plans Choice of Dental and Vision Coverage Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage Auto and Home Insurance Discount Programs EEO Statement View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal EEO & Aff… The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at View phone number on click.appcast.io or any IES office to request assistance. IES Participates in E-Verify/IES participa en el programa E-Verify E-Verify Information/ Información sobre E-Verify English/Español Right to Work/Ley de Derecho al Trabajo English/Español Workplace Type Onsite #J-18808-Ljbffr IES Communications