Automotive Service Advisor

Automotive Service AdvisorTooele Motor Company is growing and looking for a motivated, customer-focused Automotive Service Advisor to join our service team. This is an excellent opportunity for individuals who enjoy building relationships, solving problems, and delivering an exceptional customer experience while building a rewarding career in the automotive industry.The Automotive Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for greeting customers, understanding vehicle concerns, recommending maintenance and repair services, coordinating technician workflow, and ensuring every customer receives outstanding service from check-in to vehicle delivery.What We OfferCompetitive compensation of $36,000 - $90,000 per year, based on performance and experienceHealth and wellness benefitsPaid Time OffPaid HolidaysEmployee Discounts401(k) Retirement PlanFlexible work scheduleOngoing training and professional developmentStable, growing dealership environmentOpportunities for advancementSupportive team cultureModern facilities and technologyResponsibilitiesGreet customers promptly and professionally in the service driveListen to customer concerns and accurately document vehicle issuesRecommend maintenance and repair services based on manufacturer guidelines and vehicle needsProvide estimates for repairs and maintenance servicesMaintain consistent communication with customers regarding repair status, timelines, and recommendationsCoordinate workflow between customers and service techniciansSchedule service appointments and manage repair ordersEnsure technician time is efficiently scheduled and soldReview completed repairs with customers and explain services performedHandle customer questions and concerns with professionalism and urgencyMaintain accurate service records and repair documentationDeliver an exceptional customer experience throughout the service processQualificationsStrong customer service, communication, and relationship-building skillsOrganized, detail-oriented, and able to manage multiple prioritiesExcellent time management and problem-solving abilitiesProfessional appearance and positive attitudeAbility to work effectively in a fast-paced environmentBasic computer proficiency and ability to learn dealership software systemsAbility to work independently and as part of a teamValid driver’s license with acceptable driving recordAbility to pass a pre-employment background check and drug screeningPreferred QualificationsPrevious Automotive Service Advisor experienceAutomotive dealership, service center, or repair facility experienceExperience with repair order management and service schedulingSales, hospitality, retail, restaurant, or customer-facing experienceKnowledge of automotive maintenance and repair servicesExperience using dealership management systems (DMS)Why Tooele Motor Company?At Tooele Motor Company, we invest in our employees and provide the training, support, and opportunities needed for long-term success. Whether you’re an experienced Service Advisor or bringing transferable skills from retail, hospitality, sales, or customer service, you’ll find a team committed to helping you grow your career.If you’re looking for a dealership that values customer satisfaction, teamwork, employee development, and professional growth, we encourage you to apply today.Equal Opportunity EmployerTooele Motor Company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.