Switchboard Operator

Department: 11597 Non Enterprise Corporate - Switchboard Status: Part time Benefits Eligible: No Hours Per Week: 16 Schedule Details/Additional Information: Third Shift Position - 2 Days per week including every other holiday and every other weekend working the hours of 23:30-08:00 for a total of 16 hours / week. Pay Range: $20.80 - $31.20 EDUCATION/EXPERIENCE: High school diploma or GED equivalent with two years' experience in a direct consumer service role with demonstrated ability to resolve problems under stressful conditions. Experience in handling a high volume of calls in a stressful environment preferred. Previous experience working in a medical environment preferred. LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: 1. Provides excellent customer service by answering calls in a courteous, respectful and professional manner. Identifies callers' needs by soliciting information to handle requests efficiently. Takes initiative to address callers' concerns and complaints. 2. Provides after-hours answering service for internal clinics. Gathers information related to a patient?s needs in an accurate and timely manner. Pages the on-call physician to relay information based on guidelines. 3. Stays abreast of changes on multiple campuses, including main campus, Lexington, Davie and West Campus since the switchboard handles calls for all of the Health System facilities. Maintains the switchboard database to reflect changes in the telephone and pager numbers. 4. Updates on-call schedules as requested. Follows up with clinical departments related to schedule discrepancies and missing data. 5. Assists Pathology by acting as a third-party witness to sensitive after-hours discussions with family members related to autopsies. Records the discussion and provides the physical copy of the recording to Security to meet documentation requirements. 6. Receives and dispatches a variety of service requests related to Patient Transportation, Linen, Housekeeping, Engineering, and Clinical Equipment. Stays abreast of process and personnel changes in these departments to ensure accurate handling of calls. Documents thoroughly in appropriate software systems. Contacts service department's management personnel as needed to elevate unanswered service requests following SRC's approved guidelines. 7. Performs other related job duties as assigned. SKILLS/QUALIFICATIONS: Clear and calm telephone-speaking voice Excellent interpersonal skills Basic computer skills Ability to maneuver several computer software systems simultaneously to access data and to document data related to interactions Typing minimum of 45 words per minute WORK ENVIRONMENT: Clean, well-lit, comfortable environment Subject to interruptions Subject to stressful situations Moderate noise environment PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/AActivity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. #J-18808-Ljbffr