House Manager

House Manager

The Rialto Square Theatre is seeking a part-time dedicated and experienced House Manager to oversee front-of-house operations and ensure outstanding guest experiences. The House Manager will be responsible for supervising front-of-house staff, coordinating with full-time and part-time staff and volunteers, and implementing customer service and safety protocols. This position is essential in maintaining the theatre's reputation for excellence in customer service and event execution and will require the ability to work a varied schedule that includes evenings and weekends.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Patron Experience & Customer Service: Foster a welcoming and professional environment for all guests. Address patron concerns and resolve issues efficiently.
• Front-of-House Operations: Supervise ushers, ticket takers, and other front-of-house staff. Oversee lobby, seating areas, and concessions to ensure smooth operations and maintain high service standards.
• Event Coordination: Collaborate with other day of event leadership to monitor and manage audience flow, seating, intermissions, and show start times effectively.
• Safety & Emergency Procedures: Implement and enforce theatre policies and ensure a safe environment for patrons and staff.
• Accessibility & Compliance: Ensure compliance with ADA regulations and provide assistance to patrons with special needs.
• Facility Oversight: Maintain cleanliness and organization of all front-of-house areas. Coordinate with maintenance teams as necessary.
• Reporting & Communication: Document incidents, prepare post-show reports, and communicate operational updates to theatre leadership.
• Other related duties as assigned.

Supervisory Responsibilities Shared oversite of front-of-house staff. Carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Shared responsibilities will include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in theatre operations, customer service, or event management is required.
• Strong leadership, organizational, and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to remain calm and professional in high-pressure situations.
• Knowledge of safety and emergency response protocols.
• Availability to work nights, weekends, and holidays based on the theatre's event schedule.

Education and/or Experience

• High School diploma, GED or equivalent.
• 2+ years of experience supervising or managing front of house operations in a live-event environment required.

Certificates, Licenses, Registrations

• Applicant must possess current, valid driver's license and a current working home telephone with a number that can be accessed by building management personnel for business contact purposes.

Language Skills

• Ability to speak and understand English.
• Ability to communicate utilizing two-way radio equipment.
• Ability to read and interpret documents such as instructions, policies and procedures.

Reasoning Ability

• Ability to maintain a calm, composed presence in an often fast-paced environment where multiple tasks, events and stimulus may occur simultaneously.
• Ability to define problems, collect data, establish facts, draw valid conclusions and react appropriately.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• The employee frequently is required to stand; walk and climb stairs; sit; and use hands to finger, handle, or feel.
• Must be able to remain at assigned position until relieved or dismissed.
• Must regularly lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to cold temperatures and elevated noise levels, depending on the nature of a particular event.
• While performing the duties of this job, the employee is occasionally required to work while standing for an extended period of time.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.