Customer Service Rep (6327) Domino's - Fort Riley Trooper PX

Customer Service Rep

Fort Riley, Kansas, Kicka Pizza, LLC

Job Description

Accurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality standards. Support the restaurant by performing other workstation duties. Comply with Domino's uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances. Job duties and responsibilities include:

• Receive and process telephone orders.
• Handle sensitive and confidential customer information in a responsible manner.
• Execute credit transactions.
• Provide quality customer service through positive and professional interaction with customers in person or by phone.
• Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift.
• Contribute to an atmosphere of teamwork, energy and fun.
• Operate all equipment.
• Clean equipment and facility daily.
• Perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders.

Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Must have verbal, written and telephone skills to take and process orders. Motor coordination between eyes and hands/finders to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touchscreen. Stock ingredients from delivery area to storage, work area, walk-in cooler. Take inventory and complete associated paperwork.

Physical demands include standing, walking, sitting, lifting, carrying, pushing, climbing, stooping/bending, crouching/squatting, reaching, and hand tasks. Work condition exposure includes varying and sometimes adverse weather conditions, in-store temperatures, fumes from food odors, exposure to cornmeal dust, cramped quarters, hot surfaces/tools, sharp edges and moving mechanical parts. Sensing includes talking and hearing on telephone, near and mid-range vision for most in-store tasks, depth perception, and ability to differentiate between hot and cold surfaces. Temperaments include the ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Additional Information

Must be 16 years of age or older. Possess basic math and problem solving skills. Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise. Must be cross-trained and perform other workstation duties within the restaurant as needed. Bilingual in certain markets. Non-exempt, hourly position.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.