Lead Residential Support Counselor (Shiloh House)

Job Description

Job Description

JOB SUMMARY:

The Lead Residential Support Counselor is responsible for providing direct care, supervision, and support to individuals in a residential setting that supports children, adolescents, and young adults with Autism Spectrum Disorder (ASD) and/or Intellectual and Developmental Disabilities (IDD). This role ensures the delivery of high-quality, trauma-informed care in a therapeutic, supportive, and person-centered environment while  The Lead Residential Support Counselor models professional behavior, supports daily routines, and assists with the implementation of individual care plans in accordance with agency policies and licensing regulations. 

WORK SCHEDULE   

Adelbrook is a 24/7 operating Agency. Schedules are flexible, may include early mornings, evenings, overnights, weekdays, weekends, holidays, mandated overtime, mandated holds, and on call responsibilities 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Provide active supervision, support, and personal care to individuals in the residential program. 

• Support daily living activities including hygiene, meals, recreational activities, and community outings. 

• Assist in the implementation of individual service plans, behavior plans, and safety protocols. 

• Maintain accurate, timely documentation including daily logs, incident reports, and medication administration records. 

• Serve as a shift leader, providing guidance, support, and role modeling to other direct care staff. 

• Support new staff by providing on-the-job training, mentoring, and promoting teamwork. 

• Monitor home safety, cleanliness, and orderliness in accordance with agency and licensing standards. 

• Respond appropriately to behavioral incidents and medical situations, following agency protocols. 

• Communicate effectively with supervisors, clinicians, and other departments to coordinate care and ensure consistency. 

• Attend meetings and trainings as required. 

• Maintain active certification in agency-approved crisis intervention training, including all required levels of Physical and Psychological Management Training (PMT). Apply training techniques appropriately to ensure the safety and well-being of individuals served, staff, and others in the environment. Demonstrate competency in de-escalation strategies, safe physical interventions, and adherence to agency protocols. 

• Perform other related duties as assigned by leadership. 

SKILLS, KNOWLEDGE, AND ABILITIES   

SKILLS:  

• Strong interpersonal, communication, and leadership skills. 

• Time management and organizational skills. 

• Basic computer skills for documentation and communication. 

KNOWLEDGE:  

• Understanding of residential care, developmental disabilities, autism spectrum disorders, and trauma-informed practices. 

• Familiarity with health and safety practices and the principles of person-centered support. 

ABILITIES:  

• Ability to provide compassionate and respectful care to individuals with diverse needs. 

• Ability to respond calmly and effectively in crisis situations. 

• Ability to work collaboratively with team members and adapt to changing situations. 

EDUCATION, EXPERIENCE AND OTHER QUALIFICATIONS:    

• High School Diploma or GED required; associate’s or bachelor’s degree in human services or related field preferred. 

• Minimum of 1–2 years of experience in a residential or direct care setting required; leadership experience preferred. 

• Must be able to complete and maintain required certifications (e.g., CPR/First Aid, PMT, DCF Medication Certification). 

• Valid driver’s license and clean driving record required. May be required to drive company vehicles. 

• Ability to work a flexible schedule and meet on-call responsibilities. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS  

• Work is performed in a group home or residential setting. 

• Must be able to lift up to 50 pounds, assist with physical interventions, and support individuals with mobility needs. 

• Ability to be on feet for extended periods and participate in recreational or community-based activities with residents. 

• Exposure to behaviors that may require de-escalation or intervention 

• Perform all requirements of physical management techniques (PMT)

A job description is not meant to be all inclusive of every task and/or responsibility