Store Manager - Twelve Oaks - Novi, MI

Job Description

Job Description

Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. That’s why we obsess over designing sleep products that actually make a difference—from the littlest dreamers and beyond. Including mattresses, pillows, and bedding, our entire collection is dreamed up and engineered in-house by our product and design teams. Sleepers can shop online, visit one of our 40+ retail locations across the United States, or find us through a growing network of trusted retail partners.

Nuts and Bolts

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be our Store Manager. You will drive the growth of Casper in your respective market. You will develop a customer centric environment and a consultative sales culture. You are passionate about people management and recognize that getting the best from your team requires leading by example, active coaching and investing in their development. You have a practical sensibility when it comes to customer journey and excel in data-driven decision making.

The Business

• Responsible for meeting/exceeding sales plans and increasing Casper’s market penetration rate
• Oversee Store P&L and achieve EBITDA targets by managing payroll, other operating, visual and marketing expenses
• Oversee management and movement of inventory to minimize carrying costs, reduce cost of goods and improve store productivity
• Create business driving strategies and Quarterly/Annual business plans, which may consist of identifying marketing opportunities, new selling/clienteling strategies, event calendars, sale target setting and regular business reviews with leadership

The Customer

• Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values
• Evangelize the Casper mission of sleep and increase customer awareness
• Protect and enhance the Casper omni channel customer journey
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization

The Team

• Recruit, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates
• Develop, coach, and mentor a world class service-minded and high performing team
• Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential
• Ensure that all training and development programs are implemented and monitored for success
• Perform annual performance evaluations for direct reports while overseeing the process for the entire store
• Maintain performance culture of ownership, continuous improvement and goal achievement
• Maintain safe working conditions and facilities maintenance
• Build and promote strong collaborative relationships across the fleet and HQ

Our dream candidate is/has…

• 5+ years minimum experience as a people leader in a retail, sales, customer service or hospitality industry
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Deep and demonstrated understanding of service excellence in a consumer environment
• Excellent communication skills with a knack for building consensus via influence
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Fluency in Salesforce preferred
• Willing to relocate for growth opportunities
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone.
• Ability to move boxes weighing up to 150 lbs and be on your feet all day
• Bachelor’s Degree or equivalent

Casper’s compensation philosophy ensures that the actual base salary is based on factors including but not limited to skills, education, experience, special training, time in position, and/or years of service.

We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, and other perks including:

• Salary as well as monthly bonus potential 
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...) 
• Employee Discount to use on whatever you like! (with a few exceptions) 
• Participation in our 401k program 
• Paid Time Off with increases after tenure milestones 
• Dreaming of your next degree? After one year of service, we’ll help make that dream a little easier with tuition reimbursement.
• Incentivized Referral Program 
• … and more!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

Candidates must be authorized to work in the United States without the need for current or future employer-sponsored visa support.

As part of our hiring process, employment offers are contingent on the successful completion of a background check and drug screening, where permitted by law.