Inside Sales Specialist

Job Description

Job Description

About the Role

As part of our Inside Sales team, you'll play a critical role in driving revenue by closing opportunities that others leave behind. This is not a traditional support role—you'll own the follow-up, re-engage customers who didn't initially purchase, and work to convert opportunities into closed deals.

At Express Flooring, speed and execution matter. You'll partner closely with our Design Consultants in the field, providing real-time support while also taking the lead on rehashing unsold opportunities, saving cancellations, and keeping deals moving forward.

If you're motivated by results, confident on the phone, and know how to turn "no" into "yes," this role is for you.

Job Type: In Person; Full-Time
Compensation: $50,000–$55,000 base salary + bonus (earning potential averaging between $75k-$100k annually)
Schedule: Shifts will be scheduled between 8:00 AM and 8:00 PM, including weekends, with two consecutive days off during the week.
Location: Phoenix, AZ 85040

What You'll Do

• Handle rehash opportunities with customers who didn't purchase during their initial appointment
• Support customer retention efforts, including working with customers considering cancellation
• Follow up on projects pending missing or incomplete information to move deals forward
• Answer inbound calls from the Design Consultants related to technical questions, sales support, and product availability
• Complete contracts and change orders accurately and efficiently
• Partner with Sales Managers to provide feedback and identify coaching opportunities for Design Consultants
• Coordinate reselection appointments to maintain deal momentum
• Drive Inside Sales performance and consistently hit revenue targets
• Support markets during Sales Manager PTO
• Perform additional duties as assigned by leadership

What You'll Bring

• Bachelor's degree or equivalent professional experience
• Inside sales experience preferred (home improvement, in-home sales, or similar industries a plus)
• Proven ability to apply sales techniques, closing skills, and sales processes
• Strong closing skills and ability to confidently handle objections
• Excellent phone presence and communication skills
• Competitive, results-driven mindset with a sense of urgency
• Ability to manage multiple deals and priorities at once
• Strong organization, follow-up, and attention to detail
• Sound judgment, professionalism, and strong work ethic
• Team-oriented with the ability to support and influence others
• Comfortable using technology and learning new systems quickly

Why People Love Working Here

• Direct impact on revenue by closing real opportunities, not cold calling
• Fast-paced environment with consistent deal flow and support from the field team
• Strong partnership with Design Consultants and Sales Leadership
• Performance-driven culture with bonus potential and growth opportunities

Benefits & Perks

• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• Free Bereavement and Life Planning Support for employees and family members
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range

$50,000—$55,000 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.