Rental Digital Coordinator- Wagner CAT Rentals

Job Title

Rental Digital Coordinator

Job Description

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

The Rental Digital Coordinator works with both internal and external customers to assist in support of our digital efforts related to rental that reflects the company's vision of working as "One Professional Team."

Pay Rate: $22.00- $26.00 per hour. Pay rate dependent on education and experience.

Essential Functions

• Manages the Cat Rental Portal daily ensuring all requests are routed and processed within the goal
• Performs customer portal demo, setup, training and onboarding functions
• Support internal setup and support related to portal access and training
• Manages online chat functions for rental including portal and rental requests
• Inputs lost-sales rental data into IRental
• Uses IRental to input reservations, write rental agreements, process exchanges, write pick-up tickets, close rental invoices, input data into the shipping and receiving screens, and process equipment transfers related to digital platform requests
• Thoroughly understands the rental process
• Requires a high level of organizational skills to complete tasks within the goal
• Ability to manage and influence peers without direct oversight
• Completes rental transactions through direct contact with customers
• Quotes rates and assists customers in making decisions on best equipment option related to digital platform requests
• Assists the customer in financial, service, and rental issues relating to invoicing or account information related to digital platform requests
• Excellent in customer centric etiquette managing multiple connections simultaneously in an effective and professional manner
• Shown ability to develop specific task management skills in relatively short time in role

Competencies

• Data Entry
• Telephone Skills
• Safety Knowledge
• Reading/Writing Skills
• Reasoning Skills
• Organizational Skills
• Communication Skills
• Math Skills
• Product Knowledge
• Basic knowledge of Microsoft Word and Excel

Work Environment

• Noise: Quiet
• Indoors

Physical Demands

• Talking
• Sitting
• Use of Hands
• Hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more

Required Education and Experience

• High School Diploma or GED
• College Degree Preferred
• Courses in computers, business, and office administration preferred
• 1 year experience, preferably in a heavy equipment environment, involving customer service responsibilities
• 1+ years administrative/clerical experience
• 1+ years customer service experience

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.