Service Advisor

Service Advisor

New Motors has been a staple in the Erie community since opening on Peach street in 1971.

Job Summary:

We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience.

Responsibilities:

• Performing maintenance and repairs on Subaru vehicles, including engine, transmission, electrical, and HVAC systems
• Conducting diagnostic tests to identify vehicle issues and proposing effective solutions
• Performing routine maintenance tasks, such as oil changes, tire rotations, and brake inspections
• Keeping accurate records of work performed and parts used
• Working closely with service advisors to provide excellent customer service and address customer concerns

Key Responsibilities:

1. Customer Service:
   • Greet customers in a friendly and professional manner.
   • Listen to customer concerns and clearly explain the services needed.
   • Provide accurate and timely updates to customers on their vehicle's status.
   • Write detailed repair orders based on customer concerns and technician diagnoses.
   • Schedule service appointments and ensure efficient workflow in the service department.
   • Recommend maintenance services based on the manufacturer's guidelines and customer history.
   • Maintain accurate customer and vehicle records in the dealership's system.
   • Ensure all repair orders are complete and properly documented for warranty claims and audits.
   • Coordinate with technicians and parts departments to ensure timely completion of repairs.
   • Act as a bridge between the customer and the service team to facilitate clear communication.

Benefits:

• Competitive compensation package, ranging from $55,000 to $105,000 per year
• Health, dental, and vision insurance including Employer Match
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicle purchases and services

New Motors currently offers:

• 40 Bays
• Fully Air Conditioned shop
• State of the art equipment (including 2 Hunter alignment racks and hunter QuickCheck)
• 401k with match
• Robust medical benefits with MAJORITY match contributed from ownership
• Newly renovated facilities

About the Company:

New Motors Subaru is a leading automotive dealership located in Erie, Pennsylvania. With a strong reputation for quality and customer service, we are committed to providing the best Subaru vehicles and services to our customers. Our state-of-the-art facility and experienced team make us the go-to destination for Subaru enthusiasts in the area.