Virtual Call Center Agent - Bilingual (Spanish/English)

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$14.00 - $14.00 / hourly

Hours Per Week

20

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Join Dynata's Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely!

We are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.

No sales or collections involved!

Come Join Our Team

Base wage of $14/hr.

Work remote from the comfort of your home

We will train the right candidate

Positive attitude and willingness to learn.

Flexible shifts within our operating hours

Shift Details:

Must be available to work within the hours of 5:00 PM - 10:00 PM EST Monday - Friday and 11:00 AM - 7:00 PM EST Saturday - Sunday.

Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.

Minimum 4 consecutive hours per shift

Minimum 20 hours per week

Job Requirements:

Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, NC, NH, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, or WY

Must be 18 years or older (16+ in SC, GA, and TX)

Ability to read and speak clearlyin both Spanish and English

Ability to handle difficult calls in a professional manner

Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform

Typing speed of 30 wpm while maintaining accuracy is preferred

Ability to sit and type for majority of shift

Ability to provide own equipment (laptop, headset, webcam etc.)

Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position:

Windows machine running Windows 10 OR Mac computer running a recent

version of MAC OS

No Chromebooks - these are not compatible with our systems

8 GB of RAM

64 bit Operating system

1.8GHz CPU or faster with at least 2 cores

Most recently updated version of Chrome browser

Ability to download software to the computer

A personal email address capable of receiving files

10 Mbps download internet access speed, 5 mbps upload speed or higher.

Direct plug-in wired access to the data connection (should be postpaid)

Direct plug-in access for power for computer or laptop

USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset

Working Webcam

Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

Quiet, noise-free home office space that is free of distractions.

Knowledgeable in using the computer and can navigate.

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/S Exual Orientation/Gender Identity.

Job Type

Part time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

REQ13247