Warranty/Parts Specialist

Parts And Warranty Specialist

The Parts and Warranty Specialist is responsible for proper inventory stock and warranty processing. These duties include but are not limited to ordering, sourcing, shipping, receiving, stocking, and inventory accountability for the Factory Service Center. Filing warranty claims and identifying, controlling, segregating, and maintaining all tools to a serviceable or unserviceable category as designated. They are also responsible for maintaining warranty records, communicating with other departments and vendors status of parts. This person is also responsible for shipping core parts back to vendors for credit and disposing of scrap parts.

Responsibilities

Order parts from multiple vendors to include the best shipping method for the company and maintenance needs.

Communicate inventory levels, order status, and tracking of parts to leads and supervisor.

Inspect received parts condition and input into computer-based inventory system accurately with all necessary documentation and pricing.

Maintain policy and procedures of Management and Control of Core and Warranty Procedures.

Filling warranty claims with multiple vendors and returning cores when requested.

Ships parts to customers and warranty returns with all appropriate paperwork accurately.

Scraps non-repairable parts based on a list of criteria.

Sends parts out for repair to Cirrus and or third-party vendors based on need.

Adds warranty credit to Work Orders.

Keep training current to maintain certifications for handling parts and shipping.

Be required to perform Quarterly and Yearly Counts of parts to ensure accuracy.

Be responsible for following regulatory rules for receiving and handling parts to include sensitive electronics and ATF regulated items.

Develop and implement processes and procedures as needed.

DOT/Safety-Sensitive Position Requirement

This position is considered safety-sensitive and is subject to applicable U.S. Department of Transportation (DOT) drug and alcohol testing requirements, including pre-employment, random, reasonable suspicion, post-accident, return-to-duty, and follow-up testing as required by regulation. Employment in this position is contingent upon the successful completion of all applicable DOT requirements.

Qualifications

Required:

High School diploma or equivalent

Ability to work unsupervised and a self-starter.

Strong communication skills, written and verbal when interacting with team face to face electronically.

Great organizational skills with the ability to prioritize and work independently, attention to detail, meet deadlines, multitask, and balance assignments.

Interpersonal skills with the ability to work with a team of dynamic individuals, ability to remain professional through stressful situations.

Basic proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint & Access).

Must be 18 years or older, read, write, understand, and speak English.

Preferred:

Understanding of aircraft parts is preferred.

Our Benefits

Cirrus provides a range of exciting benefits, including:

Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options

Employer-Paid Coverages: Group term life, short- and long-term disability insurance

Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA

Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider

401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service

PTO: Various PTO plans starting at 100 hours accrued within the first year

Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty

Career Development: Tuition reimbursement program and professional growth opportunities

Exclusive Discounts: Cirrus Store, partner and marketplace discounts available

Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!