LOBBY HOST - NEW YORK, NY

Job Description

Job Description

Position Title: LOBBY HOST - NEW YORK, NY  

Salary: $26/hr. - $27/hr.

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Lobby Host is responsible for providing exceptional service to all clients and visitors from the moment they arrive through the lobbies until they reach their destination within the Company. This is a highly visible role that will be supporting the firm’s initiative in welcoming employees, clients, and guests; ensuring a smooth and personalized experience, enhancing their overall satisfaction, and reinforcing their commitment to hospitality excellence.

Responsibilities: 

• Serve as a first point of contact in the lobby, professionally greeting and assisting all employees, visitors, and guests, with a strong focus on name and facial recognition. 
• Welcome employees and guests warmly with a smile and maintain eye contact through the entire interaction while following established procedures, addressing VIPs by name and ensuring a memorable first impression.
• Maintain an active and visible presence within the lobby environment to proactively engage guests, assist with wayfinding, and support a seamless arrival experience.
• Demonstrate a strong “front of house” presence by remaining visible, approachable, engaged, and attentive to guest activity throughout the lobby space.
• Escort guests to designated waiting areas in the lobby as needed
• Anticipate guests needs through observation awareness, proactive engagement and be able to provide assistance, wayfinding, amenities, and personalized support before assistance is requested.
• Act as an overall hospitality services resource in providing amenities within building, commutation and transportation, neighborhood amenities and organizational FAQs
• Build rapport with employees and guests and maintain positive and professional relationships.
• Maintain clear and effective communication with internal teams to coordinate guest arrivals, special arrangements, and any specific requirements.
• Handle visitors and employee inquiries, feedback, and concerns promptly and professionally, striving to exceed expectations and resolve issues effectively.
• Create a lasting positive impression by offering thoughtful and personalized farewell experience, ensuring each interaction concludes on a positive and memorable note.
• Adhere to established security protocols and confidentiality guidelines when handling VIP guest information to maintain a secure environment.
• Answering requests and inquiries in a friendly, professional manner, taking messages with accuracy, and appropriately handling or referring questions and requests.
• Ensure established security policies and procedures about arriving and departing are being followed.
• Troubleshoot operational and guest related concerns with professionalism, discretion, and a solution-oriented mindset and Liaise with appropriate internal support departments such as building maintenance (heating and cooling issues), information technology (computer/iPad) issues.
• Have a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
• Notify manager(s) on duty of incidents or escalations with accordance to the “20 Second Rule”.
• Maintain professional appearance and comply with uniform and grooming standards.
• Demonstrate understanding of company culture and operational areas.
• Assist with coverage in other locations and maintain flexibility with schedule to meet business needs.
• Participate in daily, weekly, and monthly meetings. 
• Adapt quickly to changing business priorities and operational needs while maintaining accuracy & professionalism.  
• Capacity to take on additional duties as assigned by management; responsibilities may be adjusted as needed.

Additional Responsibilties

• Crosstrain with Lobby Guest Services Agents and learn TDS registration system to be able to assist with guest registration and check-in as needed or assigned by manager/supervisor
• Crosstrain with Arrival Ambassador team and support day-to-day functions as needed or assigned by manager/supervisor

Key Competencies

• Passion for hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the job.
• Strong interpersonal skills with the ability to engage confidently and professionally with high-profile clients and stakeholders.
• Ability to remain composed, adaptable, and solutions-oriented within a fast-paced environment.
• Basic computer skills and knowledge of office technology /equipment.
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
• Knowledge of local attractions, amenities, and services to provide accurate information and enhance the guest experience.
• Ability to maintain discretion and confidentiality in a corporate environment.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Previous experience within hospitality, luxury service, corporate reception, concierge, or client-facing environments

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1534926

Rapport a specialized division of FLIK Hospitality Group