Service Center Representative

Location: Rivertrail Neighborhood – McDonel/Owen/Van Hoosen Pay Rate: $15.00/hr. As a Service Center Representative, you will perform routine clerical support while providing customer service to all residence hall students and customers, both in person and over the phone. You will also be responsible for maintaining the reception area and processing mail and packages. You will be considered the face of the residence halls while interacting with a wide range of students and customers. You will learn “real world” work skills like time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an operation functions and how to build relationships while demonstrating outstanding customer service. Typical Duties May Include: Provide routine clerical support within a residence hall reception area Answer phones, process mail and packages, assist in maintaining records and accounts Greet visitors and clients Provide in-house residence hall security and customer service through the day/night Greet students and guests while checking identification Report and respond to incidents within the residence halls Required Qualifications Enrolled as a student at Michigan State University (during academic year) Willing to be trained on day shift (6:45 am – midnight) as well as night shift (11:45 pm – 7:00 am) Demonstrated commitment to outstanding customer service Motivated self-starter and able to complete tasks in a timely manner with minimal supervision Good communication skills (written and verbal) Positive and respectful, especially when working with a diverse population Dependable and reliable Must be able to work at least 2 weekday shifts per week, and 2 weekend shifts every other weekend Must be able to work through finals week Must be able to work nights/weekends Be able to return early for the academic school year for training. Must be able to pass a background check Hiring candidates available to work shifts between 11:30am – 6pm Preferred Qualifications May be able to work over semester breaks Be able to work during summer break Prefer applicant to work for one full year in Rivertrail Neighborhood Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Physical Demands Must be able to move up to 20-50 pounds Able to stand/sit for long periods of time Work Hours Academic School Year & Summer Conferences Service Center Representative example hours: Must be able to work 6:45a-9:45a on Tuesday-Friday Thursday’s 6:45a-2:45p Must be available to work Friday 6:45a-11:45am Hiring candidates available to work shifts between 11:30am – 6pm Work Location Work Location Rivertrail Service Centers (Loc) Open Date Open Date 09/01/2026 Close Date Close Date 11/02/2026 Open Until Filled No Open Until Filled No #J-18808-Ljbffr