Community Manager

Job Description

Job Description

About the Opportunity

We are a property management company seeking an experienced community manager to oversee the operations of an elegant and historical residential building in the East End of Pittsburgh. The building has a passionate and engaged board and resident population, a long-serving staff, and a desire to work with an enthusiastic community manager that is eager to continue our company’s leadership in the management of the property. The property is also undertaking a significant capital investment in its assets, led by a professional architecture and construction management team. This position offers a unique opportunity to contribute to the preservation and enhancement of a historically significant property while ensuring exceptional service and operational excellence.

The ideal candidate is detail oriented and will have a proven track record in property management or hospitality management, strong interpersonal and written communication skills, experience managing teams, and the desire to work with an outstanding, focused team of professionals. Experience working with an executive board (co-op, condominium, or otherwise) a plus.

Key Responsibilities

This role will be responsible for overseeing the day-to-day operations of the property, ensuring smooth communication between all stakeholders, maintaining property standards, fostering a culture of mutual respect and appreciation, and supporting the Board of Directors in their governance responsibilities. Key duties include:

Community Communication

● Act as the primary liaison between residents, the Board of Directors, staff, and our property management team

● Create newsletters, bulletins, and notices to keep residents informed

● Address resident inquiries and concerns

● Support staff and community culture

● Tracking and reporting to the Board monthly

Staff Management & Oversight

● Supervise and schedule on-site staff to ensure efficient building operations

● Support and guide staff in delivering high-quality service to residents

Records & Document Management

● Maintain organized files for each residence, including all relevant documents and correspondence

● Index hardcopy and electronic files of the corporation

Construction & Property Standards

●Enforce Board-approved guidelines for resident construction and improvement projects

● Ensure compliance with community rules and guidelines, taking corrective actions as authorized by the Board

● In emergencies that could cause damage or safety risks, take immediate corrective action and report to the Board

Financial & Delinquency Support

● Assist in tracking and managing resident payment delinquencies

● Support the Board in addressing financial matters related to resident accounts

● Track upcoming capital and operating expenses and provide updated monthly estimates to the Board

External Coordination & Compliance

● Work closely with the Corporation’s attorney, accountant, insurance agent, and government agencies on matters impacting the property

● Ensure compliance with all legal and regulatory requirements

● Provide documentation and support to residents selling their units, in collaboration with the Corporation’s legal counsel

● Collaborate with neighboring properties as necessary

● Maintain the Corporation’s website and digital communication platforms

● Oversee the distribution and management of keys and secured access

Desired Qualifications & Skills

● 5+ years of experience in property management or hospitality management, ideally within cooperatives, condominiums, or luxury properties

● Strong leadership abilities with experience managing teams and service personnel

●Experience with large-scale renovation or construction projects preferred, including the ability to review professional reports and extract, prioritize, and execute projects as authorized

● Highly effective communication and interpersonal skills to engage with residents, board members, and vendors professionally

● Experience working within a governance structure, including board meetings and cooperative decision-making processes

Benefits

● Comprehensive health insurance (medical, dental, and vision)

● Paid time off (PTO)

● Monday to Friday schedule with a stable work environment

● The opportunity to contribute to the restoration and revitalization of a historic residence

Work Location

● This is an on-site, in-person role based in Pittsburgh, PA