Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Functional Lead, Medical & Customer Experience

$191.5k - $355.6k

F. Hoffmann-La Roche AG

The Opportunity As the Functional Lead, Medical & CE, you will drive enterprise-aligned strategy and high-impact financial decision-making. You are responsible for shaping investments, ensuring resource optimization, and delivering on financial commitments in a high-pressure, agile environment. This role is critical in shaping the customer facing workforce and enabling trade-offs and timely division making for critical transitions in portfolio in the next 5 years. Key Responsibilities Strategic Leadership: Serving as the strategic finance lead for Medical & CE, ensuring resources and outcomes align with the CMG strategy. The role will be responsible for influencing and bringing full P&L accountability to the leadership teams of CE and Medical, and for connecting with Squads to drive the right prioritization across CMG investments in CE & Medical (USM). Financial Discipline: Owning delivery against financial commitments and using data to shape decision making and influence trade-offs to drive performance as per company’s needs. Decision Support: Driving high-impact decisions through structured tradeoff analysis of complex tradeoffs with precision. Resource Management: Allocating resources to maximize ROI and portfolio impact while anchoring functional plans in enterprise value creation. Financial Oversight: Direct responsibility for managing and delivering against assigned project budgets and financial commitments. Team Leadership: Leads and manages a team effectively, coaching them to strengthen financial discipline and decision quality. Performance Management: Responsible for managing performance to ensure the team delivers results in line with enterprise-aligned priorities. Key Stakeholders Senior CMG leaders and two Executives of CMG Cross-functional stakeholders in USM and CE The broader Finance organization Level of Influence: Must influence cross-functional stakeholders to align priorities and resources. Exposure: High frequency of managing executive stakeholders with assertiveness and confidence. Network Building: Building strong, collaborative networks across USM, CE, and Finance to translate P&L performance into strategic narratives. Who You Are Education: University degree in Business or Life Sciences; MBA preferred. Experience: 12+ years of progressive finance experience (Pharma/Life Sciences preferred) with a proven leadership track record. Champions digital upskilling and the application of AI/digital tools across the function to elevate insights. Strategic thinker with strong business acumen. Ability to influence without authority and navigate cross‑functional environments. Excellent financial modeling and analytical skills. Strong communication skills — able to translate complex data into clear insights. Comfort working in a fast-moving, resource-constrained organization. High attention to detail with a proactive, solution-oriented mindset. Salary The expected salary range for this position based on the primary location of California is $191,500 - $355,600. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. Benefits Benefits qualifications and details are provided at the link below. Relocation benefits are not available for this job posting. Equal Opportunity Employer Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants. #J-18808-Ljbffr

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Functional Lead, Medical & Customer Experience in South San Francisco, CA vacancy
  • $191.5k - $355.6k

     ...The Position The Opportunity As the Functional Lead, Medical & Customer Experience, you will drive enterprise-aligned strategy and high-impact financial decision-making. You are responsible for shaping investments, ensuring resource optimization, and delivering... 
    Medical
    Local area
    Relocation package

    Genentech

    South San Francisco, CA
    7 days ago
  • $22.5 - $23 per hour

     ...people to join our team as Shift Leads. Do you want to work...  ...who care deeply about coffee, customers, and the continuous pursuit...  ...Pay, Perks & Benefits: ~ Medical, dental and vision benefit options...  ...wage requirements, years of experience, and skills and abilities.... 
    Medical
    Hourly pay
    Part time
    Local area
    Immediate start
    Flexible hours
    Shift work
    Night shift
    Afternoon shift
    3 days per week
    Early shift

    Peet's

    Burlingame, CA
    3 days ago
  • $124k - $280k

     ...the skills, knowledge, and experiences you need to lead and deliver value at this...  ...Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical...  ...of benefits, including medical, dental, vision, 401k, holiday...  ...sensitive company or customer information, handling proprietary... 
    Medical
    Full time
    H1b

    PwC

    San Francisco, CA
    22 days ago
  • $99k - $232k

     .... You are expected to lead with integrity and authenticity...  ..., knowledge, and experiences you need to lead and...  ...design Creating functional specs and design documents...  ...benefits, including medical, dental, vision, 401k,...  ...sensitive company or customer information, handling... 
    Medical
    Full time
    H1b

    PwC

    San Francisco, CA
    4 days ago
  • $77k - $202k

     ...Back and Mid-Office functions leveraging Microsoft...  ...Minimum Years of Experience : 3 year(s) Required...  ...with configuration and customization of Microsoft Dynamics...  ...record of success with leading efforts to understand...  ...benefits, including medical, dental, vision, 401k... 
    Medical
    Full time
    Work experience placement
    H1b

    PwC

    San Francisco, CA
    a month ago
  •  ...businesses build better, more human customer experiences with AI. We are primarily an...  ...Security Engineer, Lead at Sierra, you will define and...  ...roadmap, and shaping the function as it grows over time. Own the...  ...Flexible (unlimited) paid time off Medical, dental, and vision benefits... 
    Medical
    Full time
    Flexible hours

    Sierra

    San Francisco, CA
    4 days ago
  • $211k - $234k

     ...knowledge, skills, and experience. If the role is non-...  ...the following benefits. Medical, dental, and vision...  ...are hiring a Deal Desk Lead, Cloud Marketplaces &...  ...controls, auditability, or customer experience. The right...  ...forward, align cross‑functional stakeholders, and... 
    Medical
    Full time
    Work at office
    Local area
    Relocation package
    Flexible hours

    Centaur Labs

    San Francisco, CA
    5 days ago
  • $265.7k

     ...deliver simple compelling customer-led content creation,...  ...outstanding integrated customer experiences in partnership with cross-functional/networked partners....  ...EMD) is responsible for leading the development of the...  ...changes in US Commercial/Medical/Government organization... 
    Medical
    Temporary work
    Work experience placement
    Live in
    Local area
    Relocation package

    Genentech

    South San Francisco, CA
    5 days ago
  • $200k - $243k

     ...Lead Product Manager, AI Servicing San Francisco...  ..., coaching, therapy, medication management, and...  ...building and delivering experiences for our members needing...  ...further meet the users' functional and emotional needs...  ...experiences Maintain high customer satisfaction with... 
    Medical
    Work at office
    Worldwide
    Relocation
    Sleeping nights
    2 days per week
    3 days per week

    SpringHealth Behavioral Health & Integrated Care

    San Francisco, CA
    2 days ago
  •  ...frictionless mobile-first experience, and clear terms with...  ..., we put our customers at the center of everything...  .... We’re looking for a Lead Product Manager who thrives...  ...role is highly cross-functional and fast-moving, with...  ...package that includes medical, dental and vision... 
    Medical
    Work at office
    Local area
    Remote work
    Relocation
    Flexible hours

    Dormont Manufacturing Company

    San Francisco, CA
    5 days ago
  • $365.9k

     ...requiring spend/hold/receive functionalities, and developers seeking...  ...a requirement. 8+ years of experience in business development, sales...  ...opportunities and build strong customer relationships. Excellent communication...  .../bonuses; 401(k) plan; medical, dental, and vision benefits... 
    Medical
    Work at office
    Local area

    Stripe

    South San Francisco, CA
    4 days ago
  • $171k - $223k

     ...diseases are one of the largest medical challenges of our time....  ...founded on the collaboration of leading scientists, industry experts,...  ...toxicology, integrating cross‑functional insights and external...  ...+ years of relevant industry experience or relevant combination of education... 
    Medical
    Local area

    Reporter Newspapers

    South San Francisco, CA
    4 days ago
  • $168.7k - $241k

     ...for diseases with high unmet medical need. Learn more at Astellas....  ...The Modality Intelligence Lead is a scientific subject matter...  ...advisor to CI&RPM and other sub-function units in Oncology Research,...  ...field. Minimum 8 years of experience in pharmaceutical R&D, external... 
    Medical
    Work at office
    Remote work
    Work from home
    Worldwide

    Astellas Pharma

    South San Francisco, CA
    13 days ago
  •  ...Phone Stipend Mileage Reimbursement Medical (HMO and PPO), Dental, and Vision Flexible...  ...to communities. 4+ years of customer service experience. Effective oral and written communication...  ...encountered while performing the essential functions of this job. Reasonable... 
    Medical
    Temporary work
    For contractors
    Work at office
    Flexible hours

    Keystone Pacific Property Management

    San Mateo, CA
    4 days ago
  •  ...Manager (TPM) in San Francisco to lead complex Go-to-Market launches and manage cross-functional teams. This full‑time, hybrid...  ...4+ years of program management experience in technology, excellent...  ...Benefits include comprehensive medical plans and generous paid time off... 
    Medical
    Full time
    Work at office
    3 days per week

    Planet

    San Francisco, CA
    4 days ago
  • JobRx, Inc. is seeking a US Medical Systems Analytics & Reporting Specialist to support...  ...ideal candidate will have over 5 years of experience in relevant areas and should be...  ...Workspace. This hybrid role emphasizes cross-functional collaboration and process improvement, aimed... 
    Medical

    JobRx, Inc.

    South San Francisco, CA
    6 days ago
  • $22.5 per hour

     ...Coffee Inc. is seeking a Shift Lead in San Francisco, CA. This...  ...excellence, and providing exceptional customer service in a fast-paced...  ...least one year of leadership experience, be at least 18 years old,...  ...tips and various perks like medical benefits and paid vacation.... 
    Medical
    Hourly pay
    Flexible hours
    Shift work

    Peet's Coffee Inc.

    San Francisco, CA
    6 days ago
  • $277.8k

     ...Opportunity The Expert Imaging Lead, Cardiovascular, Renal &...  ...Responsibilities You lead cross‑functional initiatives that embed AI/ML–enabled analytics and medical imaging into clinical trial design...  ...discipline, with extensive experience in cardiovascular, renal, or metabolism... 
    Medical
    Local area

    F. Hoffmann-La Roche AG

    South San Francisco, CA
    5 days ago
  • $277.8k

     ...innovative digital, AI, and tech function within Roche Product...  ...Opportunity: The Expert Imaging Lead, Cardiovascular, Renal &...  ...AI/ML-enabled analytics and medical imaging, such as clinical trial...  ...related discipline, with extensive experience in [Therapeutic Area], and... 
    Medical
    Local area
    Relocation package

    Genentech

    South San Francisco, CA
    1 day ago
  • $150k - $225k

     ...Job Title: Functional Systems Lead Location: Burlingame, CA Department: ESS Engineering...  ...(Qualifications): ~10+ years of experience in systems engineering, embedded systems...  ...time off ~ Comprehensive medical, dental, and vision coverage... 
    Full time
    Flexible hours

    Peak Energy Services

    Burlingame, CA
    1 day ago
  • $100k - $140k

     ...including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's...  ...As a Remanufacturing Lead at Zipline , you'll...  ...processes, and work cross-functionally with design, test, and...  ...At least 3+ years of experience in Mechanical,... 
    Medical
    Local area

    Zipline

    South San Francisco, CA
    2 days ago
  • $155.2k - $288.2k

     ...Omnichannel Engagement Lead is integral to...  ...marketing campaign design and customer journey orchestration....  ...AI. Demonstrate deep experience in owned channel and paid...  ..., executing critical functions within the product...  ...across the Commercial, Medical and Government Affairs... 
    Medical
    Work experience placement
    Work at office
    Local area
    Relocation package
    Flexible hours
    3 days per week

    F. Hoffmann-La Roche AG

    South San Francisco, CA
    4 days ago
  •  ...for over 300 airline customers around the world. Each...  ...benefits including Free Medical , Dental & Vision....  ...The Equipment Packer Lead is responsible for leading...  ...consistently met. Essential Functions and Responsibilities...  .... Education & Experience High School Diploma or... 
    Medical
    Full time
    Local area
    Immediate start
    Flexible hours
    Shift work
    Night shift
    Afternoon shift

    Dnata

    Brisbane, CA
    1 day ago
  • $260k - $365k

     ...Reporting to the Executive Director Medical Affairs & Advocacy Engagement, the Field Medical Lead at Structure Therapeutics is a...  ...and lifecycle management Cross‑Functional Collaboration Partner with:...  ...in a relevant scientific field Experience 10+ years in biotech/pharma Strong... 
    Medical

    Structure Therapeutics Inc.

    South San Francisco, CA
    5 days ago
  • $269.7k

     ...we love. Key Responsibilities Lead a team of Medical Directors/Medical Science...  ...medical communications, and customer engagement. Partner across CMG, US Medical functions, and with global colleagues to...  ...collaboration. Qualifications & Experience Post‑graduate degree required... 
    Medical
    Temporary work
    Local area
    Relocation package

    F. Hoffmann-La Roche AG

    South San Francisco, CA
    5 days ago
  •  ...operational leadership and collaborating with cross-functional teams. Qualified candidates should possess a...  ...have over 8 years of clinical study management experience in the biotech or pharma industry. Benefits include medical, dental, vision, and a 401K plan. #J-18808-... 
    Medical

    JobRx, Inc.

    South San Francisco, CA
    4 days ago
  • $22 - $25 per hour

     ...self-propelled, detail-oriented Lead Associate to join the...  ...and a passion for satisfying customers.Farmstead is a delivery-only...  ...bring a best-in-class grocery experience right to the customer’s doorstep...  ...at $22 - $25 per hour DOE ~ Medical, Dental, Vision benefits ~... 
    Medical
    Hourly pay
    Flexible hours
    Night shift

    Farmstead

    Burlingame, CA
    2 days ago
  •  ...Structure Therapeutics Inc. in South San Francisco seeks a Field Medical Lead to advance medical and clinical objectives. This senior,...  ...have an MD, PharmD, or PhD, along with at least 10 years of experience in biotech or pharma, particularly in metabolic diseases. Compensation... 
    Medical

    Structure Therapeutics Inc.

    South San Francisco, CA
    4 days ago
  • $100k - $140k

     ...clinician entrepreneurs, enabling medical professionals to launch, run,...  ...a Prior Authorizations Lead to design, manage, and scale...  ...times and exceptional partner experience. You’ll also partner closely...  ...authorization management, or related RCM functions Strong understanding of payer... 
    Medical
    Work experience placement
    Private practice
    Work at office

    3Y Health

    San Francisco, CA
    2 days ago
  •  ...skilled individual to evaluate medical imaging AI systems, ensuring...  ...compliance. You will lead customer interactions from defining evaluation...  ...science and hands-on experience with medical imaging workflows...  ...evaluation. Collaboration with cross-functional teams is crucial to... 
    Medical

    Clera

    San Francisco, CA
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Functional Lead, Medical & Customer Experience. Be the first to apply!