Customer Experience Coordinator

About this position Cancelled Breaks is a fast-moving, high-energy start-up at the forefront of live-streamed sports and TCG card breaking entertainment. We’re redefining the hobby with electrifying live shows, bold creativity, and an authentic community that fuels everything we do. Driven by passion, not just for cards, but for the culture and excitement around them. We bring nonstop energy, real engagement, and unforgettable experiences to our audience every day. Our rapid growth is powered by innovation, teamwork, and a shared obsession for delivering premium entertainment with personality. If you thrive in an environment that moves fast, thinks big, and celebrates the trading card world with raw enthusiasm, you’ll fit right in. This isn’t just a job; it’s a front-row seat to shaping the future of the hobby. Job Responsibilities Serve as the point of contact for customer inquiries and issues, responding professionally and empathetically. Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations. Act as a brand ambassador, bringing energy and authenticity to every interaction Drive customer retention by delivering consistently positive and personalized experiences Support initiatives aimed at increasing customer loyalty and repeat engagement Identify opportunities to improve retention through proactive outreach and follow-up Monitor customer feedback and trends to recommend retention-focused improvements Contribute to retention goals by resolving issues effectively and building customer trust Ability to be able to determine legitimacy of customer complaints and issues Assist with creating positive experiences for new and returning customers Review shipping logs and videos to determine the validity of complaints Develop in-depth product knowledge and provide accurate information to customers. Maintain accurate records of customer interactions and inquiries. Collaborate with other departments to resolve customer issues and ensure a positive customer experience. Identify customer inquiry trends and provide feedback for process improvement. Bring new ideas to the team to help drive customer satisfaction Maintain high customer satisfaction by building rapport and establishing strong relationships with customers. Job Qualifications Verifiable professional customer service experience Strong communication skills, both verbal and written. Ability to be proactive Excellent problem-solving and conflict-resolution abilities. Problem-solving abilities with a keen attention to detail. Team player with the ability to collaborate effectively with colleagues. Knowledgeable in professional sports (NBA, NFL, MLB) and/or TCG (Pokemon and One Piece) Ability to manage a team in the future Knowledge of Sports Trading Card and Trading Card Games is strongly preferred Position will be full-time with the potential for growth into a leadership role. #J-18808-Ljbffr