Work From Home Travel Support Specialist
Consult with Tray
Work From Home Travel Support Specialist
Knoxville, Tennessee, United States
We are currently hiring a Remote Travel Support Specialist to assist clients throughout their travel journey—from planning and booking to pre-travel support and trip-related updates.
In this role, you will help travelers feel informed, supported, and taken care of while providing professional service in a fully remote environment.
No prior travel industry experience is required, but is a plus. We provide training, mentorship, and tools to help you succeed.
Key Responsibilities
- Assist clients remotely through phone, email, and online messaging
- Manage reservations, booking updates, cancellations, and special requests
- Share clear and detailed information regarding destinations and travel policies
- Monitor upcoming departures and proactively contact clients when necessary
- Professionally resolve inquiries and concerns to maintain high customer satisfaction
What We Are Looking For
- Strong written and verbal communication abilities
- Background in customer service (travel industry experience is a plus)
- Detail-oriented and highly organized
- Able to work independently in a remote setting
- Quick to adapt to booking platforms and digital tools
- Enthusiastic about helping others travel smoothly
Technical Requirements
- Laptop or desktop computer.
- Reliable broadband internet connection.
- Smartphone for communication and updates.
What We Offer
- 100% remote work environment
- Flexible scheduling
- Ongoing training and development
- Career advancement opportunities
- Travel-related benefits and exclusive discounts
- Friendly and supportive remote team
Vacancy posted 4 days ago
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