Plumbing Training & Quality Specialist

IDR is seeking a Plumbing Training & Quality Specialist to join one of our top clients for a remote opportunity. This role focuses on supporting the launch of innovative smart home water leak detection products by developing training materials, reviewing installations, and ensuring quality standards are met. The position is ideal for someone with plumbing experience who enjoys explaining technical concepts in a clear, accessible manner.

Position Overview for the Plumbing Training & Quality Specialist:

• Serve as the plumbing subject matter expert for the clients water leak detection and shut-off device pilot program.
• Translate complex plumbing and installation procedures into easy-to-understand training guides, FAQs, and troubleshooting documents for call center agents.
• Review installation work for quality, accuracy, and compliance with plumbing standards.
• Provide expertise to resolve escalated customer or installer issues related to plumbing.
• Conduct periodic on-site visits to observe installation practices, gather feedback, and update training materials accordingly.

Requirements for the Plumbing Training & Quality Specialist:

• Hands-on plumbing experience (licensed plumber or equivalent trade experience preferred)
• Proven ability to develop clear, concise training materials and process documentation for a non-technical audience
• Strong communication skills, both verbal and written
• Experience with in-home or connected device technology (smart home, IoT) preferred
• Willingness to travel 1-2 times per month within the US

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.