RECEPTIONIST

Receptionist Job Description

Greet and welcome all customers and visitors in a professional and friendly manner

Answer, screen, and direct incoming phone calls to the appropriate department or staff member

Provide accurate information to customers, vendors, and callers

Maintain a clean, organized, and presentable front desk and reception area

Schedule appointments, meetings, and maintain calendars as needed

Assist customers by directing them to the correct department and notifying staff of arrivals

Take detailed messages and ensure timely communication to appropriate personnel

Perform general administrative and clerical duties such as scanning, filing, data entry, and document preparation

Assist with basic customer service issues or escalate concerns when necessary

Maintain professionalism, confidentiality, and a positive attitude in all interactions

Greet showroom customers and guide them to sales or service staff

Assist with scheduling service appointments and follow-up calls

Record customer information and update internal systems

Support sales and service departments with administrative tasks