Seasonal Customer Service Representative

Providing exceptional support to event attendees, the part-time Seasonal Customer Service Representative will manage calls and emails, assist event organizers with order changes, and uphold customer service policies while working remotely during weekends and weekday evenings from October to December. Key responsibilities Answer calls and respond to emails from event attendees to provide outstanding customer service Assist event organizers with changes to their events and manage order placements Follow event-specific customer service policies while interacting with customers and team members Required qualifications Proficiency in computer and internet usage, with the ability to learn multiple platforms Ability to communicate effectively in English, with bilingual skills preferred but not required Experience working collaboratively in a team environment Strong organizational and time management skills Ability to remain calm under high call volume and during escalated customer interactions