Member Services Representative

About the role TheMember Services Representative willtake incoming calls and emails fromgroup contacts, members,medical providers,andaffiliatesto answer any questions they have related tothe member’s eligibility & benefits.The Member Services Representatives are primarily responsible for educating members on how to maximize the use of their benefits.This position is based in our St. George office. What you’ll do Handling client’s questions over the phone andvia email. Questionsvary greatly, andthere is no script. Personal training is provided, and new team members usually start taking calls between 1-2 weeks of being hired. Providing eligibility and benefits to providers offices Enrolling new members and clientsmanually as needed Facilitating requests to the Fulfillment Team to ensure new and renewing member receives an ID card Ad-hoc help with data clean-up in our system, and other compliance related tasks Qualifications High School diploma or equivalent Ability to speak English and Spanish fluently is highly preferred! Experience in a customer service role, specifically working on a phone que. Verbal and writtencommunication skills including active listening Proficient in MS Office (Excel, Teams, Outlook, Word, and SharePoint) Proficient computer skills with the ability to learn new software Demonstrateattention to details Planstin’s Employee Benefits: 12 paid holidays plus 3 weeks of paid time off to balance work and life. Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being. Free membership for you and your dependents to Primestin Care Clinic. Invest in your future with a 401k plan backed by a solid 4% match from us. Free snacks and regular lunches available onsite. #J-18808-Ljbffr Planstin