Retail Supervisor

Job Description

Job Description

Who We Are

At our core, we believe in the power of unity and purpose. Together, we stand to produce safe, affordable, and sustainable cannabis that enhances the well-being of all, including medical patients and adult-use consumers alike.

Our mission is to drive responsible growth across every link of the cannabis value chain, expanding both vertically and horizontally through innovation, efficiency, and integrity. With a focus on multi-state operations, we're committed to creating meaningful impact for our customers, employees, and communities.

We are guided by our core values, which define how we work and who we are:

• Mutual Trust, Respect , and Dignity in every interaction.
• Best-in-Class Performance with Accountability and Care .
• A Culture of Inclusion that Celebrates Diversity and Belonging .
• A Winning Team Built on Integrity , Collaboration , and Purpose .

Together, we are shaping a responsible and sustainable future for cannabis-one rooted in quality, compassion, and shared success.

What You'll Do!

We are seeking an experienced and highly motivated Retail Store Supervisor to oversee daily operations at our Connecticut retail dispensary. The ideal candidate will have a strong background in retail management, exceptional leadership skills, and a thorough understanding of cannabis regulations. This role requires an individual who is passionate about delivering excellent customer service, ensuring compliance, and leading a team to achieve sales goals.

Job Responsibilities:

• Oversee all daily operations, ensuring the dispensary runs efficiently and in compliance with state and local cannabis regulations. Manage inventory, monitor product availability, and maintain store cleanliness.
• Lead by example in providing outstanding customer service. Ensure all staff members engage with customers in a friendly, knowledgeable, and professional manner, while ensuring they understand product offerings and answer any questions.
• Hire, train, and develop a team of budtenders and other store personnel. Provide coaching, performance evaluations, and implement ongoing development to ensure team members excel in customer service, sales, and compliance.
• Develop and manage staff scheduling for our CT retail location to ensure proper floor coverage, meet business demand, and support a high-quality customer experience.
• Manage labor planning and staffing levels by monitoring and adjusting FTE (full-time equivalent) allocation to maintain operational efficiency and align with store performance goals.
• Track and report payroll KPIs, ensuring accurate labor usage, effective scheduling practices, and adherence to payroll budgets while minimizing overtime and controlling costs.
• Drive sales performance by developing strategies to meet revenue targets. Analyze sales reports, track key performance indicators (KPIs), and adjust strategies to maximize profitability. Implement promotional and marketing strategies to boost customer acquisition and retention.
• Ensure compliance with all local, state, and federal cannabis regulations. Maintain accurate records and ensure all necessary documentation is completed, including customer transactions, inventory, and employee compliance checks. Conduct regular inventory counts and reconcile discrepancies,
• Oversee store displays, ensuring products are well-organized and presented attractively to enhance the customer experience and increase sales.
• Maintain a secure and safe store environment for both employees and customers. Implement safety procedures and security measures, including cash handling and surveillance protocols.

Education & Qualifications:

• Highschool Diploma or equivalent required.
• Minimum 3 years of management experience in retail, restaurant, grocery, or service industry required.
• Willing to travel between stores
• Experience working in the cannabis industry desired.
• Ability to create and maintain a customer-focused culture.
• Excellent customer service skills and phone etiquette.
• Ability to multitask, problem solve, make decisions independently, and maintain order during times of high stress while adapting to changing circumstances.
• Proficient in office management systems and MS Office applications.
• Effective interpersonal skills to positively influence people at all levels.
• Detail-oriented with a focus on process optimization.
• Excellent communication skills, both verbal and written.
• Ability to handle and give constructive criticism and guidance.
• Ability to articulate job goals to complete tasks effectively the first time.
• Authorized to work in the US and at least 21 years of age.
• Reliable transportation and valid driver's license.
• Flexibility to work 7 days per week if necessary.

Physical Requirements:

• Must be able to stand for long periods of time, as the position involves being on your feet for most of the workday.
• Ability to lift and carry up to 30 pounds of products, boxes, or supplies, and assist with inventory
• management and restocking.
• Must be able to reach, bend, and squat to access products on shelves, display cases, or storage areas, both at ground level and higher shelves.
• Ability to handle cash, credit card transactions, and inventory products with precision. You'll also need to be able to open and close containers or packaging, label products, and operate a point of-sale system.
• Occasional use of ladders or step stools may be required to access products on high shelves.
• Must be able to walk around the dispensary, assisting customers, checking inventory, and maintaining a clean and organized environment.
• Must have good vision to accurately read labels, process transactions, and ensure product details are clear. Good hearing is necessary for communication with customers and team members in a busy environment.

This job description is not intended to be all-inclusive. The Company reserves the right to assign or reassign duties and responsibilities to this position as business needs require.

We are an Equal Opportunity Employer committed to diversity, equity, and inclusion. We provide equal access and opportunities to all individuals, prohibiting discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. As part of the Salary Transparency Act, we commit to equitable practices, including disclosing wage ranges in job postings and submitting required workforce data to the state to foster a truly inclusive workplace