Scheduling Coordinator - Spine Center Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Scheduling Coordinator - Spine Center Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union) Keck Medicine of USC Posted Mar 13 Full-time Negotiable Unknown The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. The scheduling coordinator's primary role is being a scheduler at the front desk. The scheduling coordinator courteously greets patients and visitors while maintaining adequate workflow at the front desk. This position performs general clerical and communication functions in the clinic, including but not limited to prepping patient charts, answering phones, submitting authorization requests, scheduling follow-up visits, and diagnostic testing. The scheduling coordinator performs new patient registration, insurance verification, check-in, and check-out functions at the front desk. The scheduling coordinator ensures that orders for diagnostic testing have been entered into the system and reviews insurance for appropriate scheduling. The scheduling coordinator works with every provider in the clinic. The scheduling coordinator will perform MA duties when indicated (call-outs, LOAs, high clinic volume, etc.). Will escort patients to exam rooms, obtain and appropriately record patient vital signs/medication list, monitor patient flow, assist physicians with minor clinical procedures, prepare patient charts with pertinent medical information. Schedules and coordinates diagnostic tests ordered by the physician as needed and returns patient phone calls. Ensures patient's right to privacy, safety, and confidentiality is maintained. The scheduling coordinator maintains a safe environment by following standards, policies, and safety regulations. They ensure compliance with infection control policies. Must work with any and every physician in the Spine Clinic. Essential Duties Under the direction of the Director Clinical Information Systems, coordinates efficient case flow of clinic and resolves potential scheduling conflicts. Scheduling Coordinator responsibilities Checks-in, checks-out and schedules for multiple providers daily within two separate scheduling locations, licensed and non-licensed. Determines what services are licensed versus non-licensed and schedules accordingly. Performs hospital charge capture for facility billing, audits for incomplete and/or missing facility charges. Reviews all new patient referrals/authorizations to ensure adequate coding based on patient diagnosis and communicates with patients, referring physicians and medical groups to obtain appropriate codes when needed. Prepares daily and monthly appointment reports for the physicians and management. Ensures all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other needed information. Greets patients politely and provides all appropriate forms and documents. Collects co-payments/co-insurance amounts due at time of service for USC Care or Keck Hospital of USC based on services provided in licensed and non-licensed space. Verifies insurance, registers new patients, and determines subspecialist within the Clinic appropriate. Performs facility electronic charge capture. Medical Assistant responsibilities Prepares patients for examinations and obtains and records vital signs. Assists physician with exams and procedures. Ensures physician orders for medications and treatments are implemented by appropriate staff. Records patient information in chart/EHR. Determines patient care needs and directs patients accordingly. Performs other duties as assigned. Required Qualifications High school or equivalent. Medical Assistant Certificate/Diploma (required). 1 year combined education/experience as substitute for minimum experience in medical office management, medical secretarial, or medical assisting experience. Experience in customer service and/or medical office. Excellent communication skills, including speaking, reading, and writing English proficiently. Required Licenses/Certifications Fire Life Safety Training (LA City): if no card upon hire, must be obtained within 30 days and renewed before expiration. Basic Life Support (BLS) Healthcare Provider from American Heart Association. The hourly rate range for this position is $22.00 – $37.40. Job ID: REQ20170626 Posted Date: 01/06/2026 #J-18808-Ljbffr Keck Medicine of USC