Director of Aftermarket Parts

FMH Conveyors , a member of the Duravant family of operating companies, designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency.

We are looking for a Director of Parts to lead and grow our aftermarket parts business. Reporting to the Senior Director of Lifecycle Services at FMH Conveyors, this role drives parts sales growth, develops functional strategies, and ensures operational excellence to meet long-term strategic goals. The Parts Director will provide leadership to their team and collaborate across sales, engineering, and operations to deliver exceptional customer support and performance optimization.

ESSENTIAL RESPONSIBILITIES:

• Consistently focused on building a world class Aftermarket Parts operation by ensuring the highest customer satisfaction levels by ensuring unwavering commitment to growth and profitability through aftermarket parts sales
• Continuously looks for methods to grow Aftermarket Parts revenue, increase margin levels, and optimize customer satisfaction, while maintaining Parts operational expenses and Parts profitability consistent with Parts budgets
• Establishes and monitors key performance indicators (KPIs) and metrics to track the progress and impact of Parts Sales initiatives (including both proactive demand generation and order intake), adjusting strategies as necessary
• Directs and coordinates promotion of parts to increase share of market and obtain competitive position in industry
• Partners with Marketing to develop parts business marketing initiatives – both promotional and monthly, repeatable awareness communication with the customers
• Through cross functional/influence leadership, provides input for parts forecasting and inventory optimization, and consistently drives repeatable behaviors that ensure inventory and parts order fulfillment processes are meeting and exceeding customer expectations
• Executes frequent parts pricing analysis to maintain appropriate pricing structure and provide timely customer communication relating to pricing updates
• Executes frequent parts demand analyses and recommends appropriate actions
• Manages the operational performance of the parts organization from quoting, order entry phase, through shipment
• Maximizes CRM, ERP, and other software tools to streamline all operational processes

POSITION REQUIREMENTS:

• Bachelor's Degree in technical or business field
• 10 years of work experience; 3 years in a comparable management position.
• Experience in OEM / capital equipment industry preferred
• Strong business analysis, problem solving, financial acumen, and strategy development skills.
• Ability to interact at all levels of the organization, with customers, partners, and the Duravant Operating Companies
• Relevant experience with ERP/CRM applications is a bonus
• Strong understanding and experience in operations and logistics, knowledge of manufacturing and engineering processes preferred
• Ability to travel up to 25% of the time

Why Work at FMH Conveyors?

FMH Conveyors offers a competitive benefits package for all full-time employees, including:

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law
• Paid life insurance and disability insurance, with options to purchase additional coverage
• Paid Maternity/Paternity Leave
• Optional coverages: Long-term Care, Accident Insurance, and Critical Illness Insurance
• 401(k) plan with company match
• Educational Assistance reimbursement
• Accrued Paid Time Off (PTO)
• 10 paid holidays annually