Patient Care Coordinator - Spravato White Plains

Patient Care Coordinator – Spravato Clinic

Aurora Wellness | White Plains, NY

Full-Time | In-Person | $23–$25/hour

Aurora Wellness is looking for a Patient Care Coordinator to join our growing Spravato® treatment center in White Plains.

This is a full-time, in-person role for someone who is organized, personable, dependable, and enjoys working directly with patients. You'll be an important part of the day-to-day patient experience and help keep the clinic running smoothly as our Spravato program continues to grow.

What You'll Do

• Welcome patients and manage the in-clinic patient experience
• Coordinate Spravato treatment appointments and ongoing scheduling
• Help onboard new patients and guide them through the treatment process
• Communicate with patients regarding appointments, paperwork, and treatment logistics
• Work closely with our psychiatrists, NPs/PAs, and administrative team
• Coordinate with specialty pharmacies and outside partners when needed
• Assist with medication delivery, organization, and inventory tracking
• Support insurance and prior-authorization coordination with our administrative teams
• Respond to patient calls and messages
• Maintain accurate patient and scheduling information
• Help keep the treatment center organized, comfortable, and patient-friendly
• Support day-to-day clinic operations as the White Plains center grows

What We're Looking For

• Excellent communication and interpersonal skills
• Highly organized with strong attention to detail
• Warm and professional with patients
• Reliable and comfortable taking ownership of responsibilities
• Able to manage multiple priorities in a busy outpatient environment
• Comfortable with computers, scheduling systems, and electronic health records
• Able to work collaboratively with physicians and other clinical providers

Experience in a medical office, behavioral health practice, psychiatry practice, infusion center, specialty pharmacy, or other outpatient healthcare setting is preferred but not required.

Experience with Spravato, specialty medications, insurance verification, or prior authorizations is a plus.

Schedule & Compensation

Employment: Full-Time

Location: White Plains, NY – In Person

Compensation: $23–$25/hour

Schedule: Full-time;
specific schedule to bedetermined

About Aurora Wellness

Aurora Wellness is a growing outpatient psychiatric practice providing medication management, therapy, telepsychiatry, and interventional psychiatric care.

We're building a modern approach to mental healthcare that combines strong clinical care with an exceptional patient experience. This position offers the opportunity to join a growing team and take on increasing responsibility as our White Plains center expands.

Interested? Apply through LinkedIn. We'd love to hear from you.

Aurora Wellness is an equal opportunity employer.