Information Technology Support Technician

Are you passionate about technology and enjoy helping people solve problems? We're looking for an Associate IT Support Analyst to join a growing technology team and provide hands‑on support across a modern Microsoft 365 environment for a fantastic and growing Financial Services business. This is an excellent opportunity for someone with a strong interest in IT who wants to develop their technical skills in a collaborative, fast‑paced professional environment. Role As an Associate IT Support Analyst, you'll be responsible for delivering first‑ and second‑line support to employees, ensuring users have the tools, systems, and technology they need to work effectively. You'll support a range of technologies including Microsoft 365 applications, workplace collaboration tools, hardware, and internal business systems, while contributing to a positive user experience across the organization. Key Responsibilities Provide first‑ and second‑line IT support, troubleshooting and resolving technical issues. Support users across Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Copilot. Configure, deploy, maintain, and repair laptops, desktops, and associated hardware. Set up workstations for office‑based and remote employees. Support onboarding and offboarding processes, including account creation, device provisioning, and access management. Maintain meeting room technology, conferencing tools, and AV equipment. Manage hardware inventories and ensure devices are available when required. Install, update, and maintain software and hardware across the business. Work closely with internal stakeholders and third‑party technology partners to deliver excellent support. Identify opportunities to automate processes and improve operational efficiency. Qualifications A genuine passion for technology and a desire to build a career in IT. 1+ year previous IT Support experience. Experience supporting computer hardware, software installations, and user devices. Strong troubleshooting and problem‑solving abilities. Excellent communication skills with a customer‑focused approach. Ability to work collaboratively while managing multiple priorities. Experience with Microsoft 365 technologies. Why Apply? Join a supportive and collaborative technology team. Gain exposure to a broad range of technologies and business systems. Opportunity to develop your technical expertise and grow your IT career. Work in a modern environment that values innovation, teamwork, and continuous improvement. Interested in learning more? Get in touch for a confidential conversation. #J-18808-Ljbffr