Assistant Community Manager

Job Details

Job Location: Silver Spring, MD 20904, Position Type: Full Time, Salary Range: $30.00 - $31.25 Hourly, Job Category: Management, : Donaldson, a leader in multifamily property management, is dedicated to providing exceptional living experiences for our residents and rewarding careers for our employees. We manage a diverse portfolio of residential apartment communities and take pride in creating places residents are proud to call home.

Responsibilities

• Provide exceptional customer service to residents, prospects, vendors, and community partners
• Assist the Community Manager with the day-to-day operations of the apartment community
• Support leasing activities, including prospect follow-up, applications, move-ins, renewals, and move-outs
• Assist with HUD and affordable housing compliance requirements
• Process and maintain accurate annual and interim resident recertifications
• Obtain, review, and verify required income, asset, household, and eligibility documentation
• Monitor recertification deadlines and follow up with residents to ensure timely completion
• Maintain accurate resident files and documentation in accordance with HUD guidelines, company policies, and applicable affordable housing regulations
• Collect and post rent payments
• Assist with delinquency management and collection of past-due rent
• Prepare suit lists and other delinquency-related documentation
• Respond to resident inquiries, concerns, and complaints promptly and professionally
• Coordinate maintenance requests, repairs, vendors, and contractors as needed
• Assist with monthly closeout procedures and financial reporting
• Maintain accurate property, resident, leasing, and compliance records
• Assist with community marketing, resident retention, and local outreach efforts
• Support budget tracking and other property financial responsibilities
• Assist with maintaining occupancy and meeting leasing and property performance goals
• Ensure adherence to Fair Housing requirements and company policies

Qualifications

• Previous experience in multifamily property management, apartment leasing, or residential property management
• HUD, affordable housing, and resident recertification experience strongly preferred
• Experience completing or assisting with annual and interim recertifications
• Working knowledge of affordable housing eligibility documentation and compliance procedures
• Yardi property management software experience preferred
• Previous leasing, sales, or customer service experience
• Knowledge of Fair Housing regulations and property management best practices
• Excellent communication and resident-service skills
• Strong organizational and time-management abilities
• Exceptional attention to detail and accuracy, particularly when handling compliance documentation
• Ability to manage multiple priorities and meet deadlines
• Strong problem-solving and follow-up skills
• Ability to work independently while contributing effectively as part of a team
• Professional demeanor and appearance
• High school diploma or equivalent required
• Ability to work weekends as required

Why Join Donaldson?

At Donaldson, our mission is to provide peace of mind in every interaction by being faithful to our values and creating successful partnerships.

Our values of INTEGRITY EXCELLENCE COMMITMENT ADAPTABILITY INNOVATION OWNERSHIP COMPASSION UNITY guide everything we do.

Donaldson offers a competitive salary, an excellent benefits package, a 20% housing discount, and opportunities to grow your career in multifamily property management. Benefits include:

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Life Insurance and AD&D
• Supplemental Insurance
• Pet Discount Plans
• 401(k) Retirement Plan
• Paid Time Off
• Access Perks Membership
• Community Service Programs

Donaldson was recognized by GoodSeeker as a Top 20 Values-Driven Employer in the Greater Washington Region. We are committed to providing an exceptional customer experience through a total-team commitment to our Vision, Mission, and Values.

Donaldson is an Equal Opportunity Employer.