Clinic Experience Associate

Who we are Kleiman Evangelista Eye Centers of Texas is a full-service, medical ophthalmology provider offering comprehensive eye care, LASIK, vision correction, and cataract procedures in the Dallas Fort Worth Metroplex and beyond. With nearly 40 years of experience, Kleiman Evangelista’s team of board-certified doctors is committed to delivering the highest-quality eye care in Texas. What we do Our mission is to improve people’s lives through better vision and outstanding patient experiences. What you will do Greet patients as they arrive at the office in a friendly and professional manner. Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner. Answer general patient questions about their procedures and understand where to refer questions that are beyond your scope of knowledge. Quote and discuss surgical fees, service fees, co‑pays, payment policies and financing options with patients. Check patients in and out and schedule any needed appointments. Bill out visits through insurance, collect payments, and enter correct CPT/ICD‑10 codes into the ledger. Assist with end‑of‑day counts and prepare accurate daily deposits. What we require Two years of patient/customer care experience (or equivalent customer‑related ability). Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint. Excellent oral and written communication skills. Exceptional customer relationship skills. What we offer Medical coverage. Dental coverage. Vision discounts. Educational reimbursements for COA or COT certifications. 401(k) with generous company match and 100% vesting upon contribution. Life insurance. Short‑term and long‑term disability options. Employee assistance program. Generous time‑off plans and company‑paid holidays. Uniform allowance. Icon Eyecare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr EVP Eyecare