Operations Manager

Operations Manager, Distribution is a depot leadership role responsible for driving overall depot performance through ownership of distribution operations. As a key member of the depot leadership team, this role contributes to the success of the entire operation--not just distribution--by ensuring safe, efficient, and reliable execution of delivery services. This role leads the Distribution team while partnering closely with Service and Support Functions to deliver strong customer outcomes, operational excellence, and financial performance. The Operations Manager, Distribution builds high-performing teams, reinforces operational discipline, and ensures consistent execution of company standards across safety, service, and quality. In partnership with the General Manager, this role is accountable for achieving depot-level financial and operational goals by optimizing workforce performance, driving key performance indicators, and supporting continuous improvement in a fast-paced, field-based environment. While this position has primary responsibility for Distribution, it is also a member of the Depot Leadership Team and is expected to support the overall depot operation, including Service, Warehouse duties, and other operational functions as business needs require. Location: Melville, NY 11747. Compensation $80-93K per year; bonus potential 15% annual target. Primary Job Accountabilities People Leadership & Development Lead and develop a high-performing team through coaching, accountability, recognition, documentation and ongoing development while maintaining strong engagement and retention. Build leadership capability within the team through coaching and talent development. Safety Ownership Foster a safety-first culture by implementing and enforcing safety policies, procedures and regulatory compliance (OSHA, DOT and company standards). Actively coach team members to reinforce safe driving behaviors and operational discipline. Workforce Planning & Talent Management Drive workforce planning including recruiting, hiring, onboarding, scheduling, time management, performance management and retention to ensure operational readiness. Fleet & Asset Management Oversee fleet performance and maintenance to support distribution execution. Ensure completion of pre- and post-trip inspections, preventative maintenance and monitoring of uptime/downtime metrics, and perform fleet walks. Customer Ownership Create and sustain a customer-focused culture by ensuring service delivery meets customer expectations. Partner cross-functionally to resolve issues and support customer retention. Distribution Operations Execution Oversee distribution execution including delivery of fresh cooking oil and collection of used cooking oil across assigned routes. Ensure high service levels, route efficiency and consistent operational performance. Perform timely route reconciliation to ensure accurate delivery volumes are captured, billed and invoiced to customers correctly. Manage labor utilization and scheduling to drive productivity, control overtime and align staffing with customer demand. Inventory Management Ensure accurate inventory to support operations and customer demand, including routine cycle counts and coordination of tanker delivery schedules to maintain proper supply levels. Financial Performance & Operational Discipline Partner with the General Manager to achieve depot financial performance and key KPIs. Drive productivity, cost discipline and continuous improvement across operations. Minimum Qualifications Education, Requirements & Competencies 2-4 years of experience in operations, distribution, logistics or a route-based environment. Experience leading people, teams or daily operations (formal or informal leadership). Ability to coach, develop and hold frontline employees accountable. Comfortable working in a fast-paced, hands-on environment. Basic understanding of safety practices and regulated environments. Ability to use data and metrics to manage performance and solve problems. Willingness to lead from the front and be actively engaged in daily operations. High school diploma or equivalent required. Preferred Qualifications 1-2+ years of direct people-management experience. Experience in logistics, delivery or route-based distribution environments. Familiarity with DOT compliance, regulations or driver-based operations. Experience managing scheduling, labor or workforce planning. Experience using KPIs to drive performance (productivity, safety, service). Bachelor’s degree or equivalent experience. % of Time Traveling TBD. Inclusive Employer Restaurant Technologies is an Equal Employment Opportunity and affirmative action employer. All aspects of employment—including hiring, promotion, discipline or discharge—are based on merit, competence, performance and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other status protected under federal, state or local law. If you need an accommodation due to a disability, please contact us by email at View email address on click.appcast.io or call View phone number on click.appcast.io. We offer comprehensive benefits including professional development, competitive health-care coverage, incentives, and a healthy work-life balance. #J-18808-Ljbffr