Temporary Call Center Rep / Sales

Temporary Call Center Rep / Sales

Shift: Hours between 12:00pm - 9:00pm (usually towards the later end of the shift), with rotating Saturdays or Sundays (Part-Time, up to 30 hours/week) Location: Kennesaw, GA 30144 Pay Rate: $18/hour Experience: High-volume call center experience and inside sales experience are required.

We are excited to share a new opportunity for a Temporary Call Center Rep / Sales professional in Kennesaw, GA!

Summary: As a Temporary Call Center Rep / Sales professional, you will serve as the primary point of contact for customers, often during high-stress situations such as HVAC emergencies. You will balance empathetic customer service with a sales-driven approach, ensuring that every caller is offered essential coverage while prioritizing the urgency of their service needs. This is a temporary assignment with the potential to last through the end of August, depending on call volume.

For immediate consideration, please apply with your up-to-date resume!

Temporary Call Center Rep / Sales Responsibilities:

• Manage a high volume of inbound calls from customers, many of whom are calling with urgent needs regarding their air conditioning units.
• Mandatory KPI: Effectively pitch and offer the "Customer Protection Plan" on every single call to ensure customers have long-term service security.
• Prioritize the urgency of calls to ensure that emergency situations are addressed by the dispatch team immediately.
• Handle and de-escalate calls from upset or frustrated customers with professionalism and empathy.
• Meet daily sales and performance targets as established by management.
• Document all customer interactions, service requests, and sales outcomes accurately within the database.

Temporary Call Center Rep / Sales Skills:

• Strong "Inside Sales" mindset with the ability to overcome objections and close on protection plans.
• Exceptional de-escalation skills: Ability to remain calm and helpful when a customer is in a high-pressure situation.
• Ability to multitask and move quickly between calls while maintaining a high level of accuracy.
• Excellent verbal communication skills and a professional phone demeanor.
• High level of reliability and the ability to work independently in a fast-paced environment.

Temporary Call Center Rep / Sales Requirements:

• Proven experience in a high-volume call center environment.
• Inside sales experience is strongly preferred; if no direct sales background, candidates must demonstrate a strong willingness to perform sales as a core job function.
• Must be comfortable working up to 30 hours per week (Part-Time).
• Willingness to submit to a pre-employment background check and drug screen.
• High school diploma or equivalent required.

Benefits of Working With PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay

Join Us. PrideStaff Company Overview: PrideStaff wants you to Succeed! We have dedicated Consultants that provide employment market insights and resources! We offer the support you need along the way. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

Compensation / Pay Rate (Up to): $18.00 - $18.00

All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.