Service Supervisor

Come work in the most scenic area in Illinois, Starved Rock Lodge, nestled in beautiful Starved Rock State Park, which hosts 2.5 million visitors every year. Join our amazing team of associates working in our historic lodge, charming log cabins, beautiful retail gift stores or award‑winning restaurant among the trees, canyons, and waterfalls of the park. Whether you are looking for an entry‑level hospitality position or simply want to enhance your professional skills, we are the employer who believes in providing amazing associate experiences. Come join our talented team and begin your next adventure! Service Supervisor (Front of House) - Full-Time Summary of Position Assist with maintaining a customer service-driven Main Dining Room and Back Door Lounge operation. Lead, motivate, and inspire employees to deliver consistent high quality of product and service. Drive continuous improvement in service quality by defining and improving processes, scheduling appropriate staff levels, developing staff, and encouraging communication between lounge, main dining room, kitchen, sales, and banquet departments. Position Requirements Formal training with point‑of‑sale systems or other sales and marketing online systems Knowledge of food and beverage, banquets, lounge operations. Thorough understanding of the application of point‑of‑sale systems. Hands‑on knowledge of the legal requirements for food and beverage operations, including human resources management, safety, hygiene. Demonstrated success in building strong teams and motivating staff performance. Good knowledge of wine, food and liquor. Strong customer service and interpersonal communication skills. Demonstrated high level of organization and time management. Must be able to walk and stand for long periods of time. Must be able to lift up to 20 lbs. on occasion. Must be willing to work weekends, evenings and holidays as needed. Must be at least 21 years of age Education & Experience High School Diploma Illinois Allergen Awareness Certification At least one year of experience in front‑of‑the‑house supervision. Experience in a complex resort/banquet facility preferred. Experience with purchasing supplies and controlling inventory. Demonstrated success at managing people and delegating responsibility, as well as success in building strong teams and motivating staff performance. Pay Range $19 - $21 Benefits Paid Time Off 401k Program Life Insurance Disability Coverage Reward & Recognition Program Site Discounts Employee Assistance Program Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, and all other status protected by law. #J-18808-Ljbffr