Collection Specialist II

Collection Specialist

Aon is hiring for a Collection Specialist. This is a hybrid position, located in Fort Wayne, IN. Aon is in the business of better decisions: At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Analyze and coordinate collection portfolio to meet collection and cancellation guidelines.
• Provide expertise by reviewing, researching, and resolving accounts to bring final resolution
• Analyze Business Units needs as well as coordinate and communicate respectively
• Continually seek to improve relationships with Business Units customers and to improve processes
• Recurrent reviews of portfolio performance with management and correspond with corporate accounting as necessary on bad-debt reserves
• Anticipates workflow issues and volume increases/decreases and keeps management advised

Skills and experience that will lead to success:

• 3-5 years of commercial collections experience
• Highly developed communication, interpersonal, and customer service skills
• Takes initiative for additional responsibilities and assists with new hire training
• Shares job knowledge and takes initiative to seek additional training
• Strong organizational skills
• Ability to work well in a team and to contribute to an enthusiastic, positive work environment
• Excellent negotiation skills - negotiate and administer exceptions for special payment plans for accounts in default
• Strong decision-making skills and initiative to work independently
• Demonstrate analytical and problem-solving skills
• Experience with the Microsoft office suites products (Word, Excel)

Education: High school Diploma/ GED required, Associate degree preferred

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at View email address on click.appcast.io or your recruiter.

The salary range for this position (intended for U.S. applicants) is $45,000 to $60,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.