Care Manager

Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly‑owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth’s network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers. Work Shifts 9:00 A.M – 5:00 P.M Duties & Responsibilities Coordinates with Health Home Coordinators and LDSS/VFCA Care Managers to ensure that patient comprehensive treatment needs are met. Coordinates members’ service needs with community agencies. Provides education and coaching to members’ families. Conducts follow‑up quarterly assessment calls to Health Home Coordinators. Provides clinical guidance and support to assist members with achieving their goals. Has extensive knowledge of community resources/services. Prepares for and participates in all clinical rounds. Interacts with physicians and other members of the providers’ clinical teams for discharge planning and required DME. Coordinates with UM team to determine appropriate level of care. Consults with Clinical Peer Reviewers when requests for services do not meet medical necessity criteria. Interacts with Clinical Peer Reviewers to discuss clinical/authorization questions, alternative treatment options and concerns regarding specific cases. Provides information to members’ families, Health Home coordinators, LDSS/VFCA, clinical and HCBS providers regarding medical benefits. Provides telephone triage and crisis intervention to callers and, when necessary, assists with ensuring members have access to local services and resources. Recognizes quality of care issues and reports them appropriately through internal and external processes. Performs other duties as assigned by Medical Director for Medically Fragile Children, Senior Director of Children’s Special Services, and the Director of Children’s Special Services. Minimum Qualifications A minimum of a Bachelor’s Degree required. Valid New York State license and current registration to practice as a Registered Professional Nurse (RN) issued by the New York State Education Department (NYSED). A minimum of two years’ clinical experience in an acute care setting. Experience using InterQual Guidelines required. Knowledge of medical care and HCBS services needed by medically fragile children. Professional Competencies Clinical skills and subject matter knowledge. Must be able to learn and master UM/CM MetroPlusHealth systems and procedures. Customer Service. Oral and written communication skills. #J-18808-Ljbffr