Real Time Trade Support & QA Analyst

Trade Support & Quality Assurance Analyst

We are conducting a search for a highly motivated and hands-on Trade Support & Quality Assurance Analyst to join a Trading Operations Team in Miami, FL.

This position requires on-site presence 5 days a week to ensure smooth daily operations, provide technical and trade execution support, and facilitate problem resolution for traders. The ideal candidate will be tech-savvy, detail-oriented, and thrive in a fast-paced, dynamic trading environment.

The Trading Operations team is responsible for all front-line customer support. The applicant must have meticulous attention to detail. Trading Operations is also responsible for testing all client interfaces and business functionality of trading systems.

What You'll Do:

• Supporting real-time trading services to on-floor options members on the Exchange to ensure superior customer service and adherence to regulatory standards.
• Processing member requests for local networking and desktop support.
• Facilitating solutions for firm technologists and external vendor requests.
• Interacting directly with trading floor members and member firms' trading desks to provide all operational support.
• Coordinating member firms' technical staff for firm configurations of trading sessions and networking connectivity.
• Maintaining and completing all daily Exchange Operations.
• Ensuring all software issues are reported and handled efficiently per the Exchange software defect remediation process.
• Developing and performing application certification with external clients to ensure smooth transition of new features being enabled in the production environment.
• Providing timely resolution of technical and user-specific issues and requests.
• Engaging in continuous process evaluation and improvement.
• Assisting Trading Operations Department Manager with Industry-based calls.
• Maintaining knowledge of Industry trends and their impact on trade support.
• The candidate must demonstrate the ability to proactively participate in the end-to-end system testing process within a fast-paced trading environment. Candidates are required to develop a deep understanding of Business System Requirement documents and translate these concepts into automated production test scenarios.
• Participating in the Exchange Quality Assurance program.
• Developing, authoring and troubleshooting comprehensive test scenarios which are validated against the testing system.
• Proactively participating in the review of business requirements for the purpose of developing test case scenarios that ensure complete test coverage of application functionality.
• Participating in all aspects of a full-lifecycle development methodology.
• Troubleshooting technical and functional issues based on Exchange Rules and system design.

What You'll Bring:

• Bachelor's degree or equivalent in Finance, IT/Computer Science or a related field.
• Proficient in Microsoft Excel.
• Knowledge/prior use of JIRA tracking software is recommended.
• Options and/or equities industry background is recommended.
• Experience testing trade execution systems at an exchange or for an ECN/ATS is recommended.
• Strong team based and customer facing verbal and written communication skills are a must.
• Effective analytical and problem solving skills.
• Required to be a self-motivated, patient, dynamic, organized and responsible team player.
• Function at a high level and prioritize critical tasks in a dynamically changing environment.
• Possess a strong sense of ownership and responsibility.
• Must have the capacity to thoroughly understand the Software Quality Assurance testing process and best practices.
• Must possess the aptitude for automated testing of a platform in an integrated testing environment, as well as testing user-interface and transaction-processing systems.