Veterinary Receptionist (Care Coordinator) - Brodheadsville Veterinary Clinic

Job Description

Job Description

PetVet Care Centers' Brodheadsville Veterinary Clinic is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Brodheadsville Veterinary Clinic in Brodheadsville, Pennsylvania has been a trusted veterinary resource across the Pocono Region of Pennsylvania for over three decades, offering a broad range of comprehensive services — from preventive wellness, vaccinations, and dental care to surgery, advanced diagnostics, and urgent care — all within a comfortable, friendly environment where reducing patient stress is taken seriously. As a Fear Free Certified Practice, every member of the team is certified in techniques specifically designed to minimize fear, anxiety, and stress during appointments, making visits a more positive experience for pets and their owners alike

Why Join Us:

• Brodheadsville Veterinary Clinic is a busy, growing, three-doctor practice that prides itself on providing compassionate, quality care to our patients and clients. We offer a variety of services, including wellness care, surgery, dentistry, and exotic pet care.
• We are looking for a friendly, dependable, team-oriented individual who enjoys working with people and animals. Our hospital is fast-paced, so strong communication skills, multitasking abilities, and a positive attitude are important.
• We value teamwork, reliability, and a willingness to learn. Reception experience is preferred, but we are willing to train the right candidate. Full availability and scheduling flexibility are required, and schedules are provided two months in advance.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Reception experience preferred, but willing to train the right candidate.

Schedule : 

• Monday, Wednesday, Thursday & Friday from 7:45AM-6PM
  Tuesday from 7:45AM-8PM
  Saturday from 7:45AM-4PM
• Tuesday and Saturday are rotating. 
• Hours are 40 per week. 
• Must have full availability and flexibility to work scheduled shifts.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we're committed to a  Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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