System Network Administrator

Job Description

Experience/Skills/Requirements:

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• Bachelor’s degree in computer science or a related field is ideal

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• 3-5 years of experience with Windows server administration

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• 3-5 years of experience in desktop/network/hardware and software support

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• Strong verbal and written communication skills with the ability to interact with a diverse group of executives, managers, staff, and vendors/contractors in a very detail-oriented professional organization with extremely high standards

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• Proven ability to interact in a positive and collaborative working environment with corporate, business, vendor/contractor, and technical resources

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• Experience with customer relations and personal service including customer needs assessment, professional customer engagement, efficient and effective resolution, and ensuring customer satisfaction

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• Willingness to learn from other team members and grow through experience

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• Experience with Windows server administration such as Microsoft Management Console (MMC), Server Manager, PowerShell, and Windows Services

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• Working knowledge of Active Directory domain and trusts

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• Experience with DNS and networking protocols

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• Experience with server virtualization such as VMWare and Hyper-V

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• Experience supporting Windows 11 users

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• Be familiar with and have working experience onboarding and offboarding users

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• Ability to maintain Microsoft applications on desktops and servers

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• Ability to maintain Office 365 and MS Office products such as Outlook email

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• Ability to deploy and support application installations

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• Meticulous planning and documentation of technical support operations

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• Knowledge of software licensing, maintenance, and hardware warranties

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• Working knowledge of invoices, renewals, purchase orders, and associated paperwork and processes

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• Good practical knowledge of Cybersecurity, Website Certificates, Antivirus software and Multi-Factor Authentication (MFA)

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• Ability to work independently and with groups, with limited supervision

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• Knowledge of Linux is a plus

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• Knowledge of firewall configurations, Cisco / Meraki equipment is a major plus.