Quality Specialist

Renovo Financial is a rapidly growing Chicago-based private lender serving real estate investors who acquire and renovate single and multi-family residential properties. We pride ourselves on supporting clients by providing unparalleled service, from the loan application through the payoff. Renovo’s reliability and “win-win” solutions-oriented approach is just one reason why our repeat and referral rates far exceed the industry average. Renovo was honored to be named one of Crain’s 50 fastest-growing Chicago companies and the 2022 + 2023 + 2024 Top Workplace winner, as recognized by The Chicago Tribune. Position Summary The Quality Specialist will play a crucial role in maintaining customer satisfaction and improving operation efficiency by identifying areas for improvement and implementing remediations. This role will also be responsible for collaborating with various teams within the organization to develop and enforce quality processes and procedures. The ideal candidate possesses strong attention to detail, problem solving skills, and the ability to communicate effectively with all levels of leadership. This position is eligible for overtime. In this role, you will report directly to the AVP of Quality at Renovo Financial. Responsibilities Review data entered in the servicing system for data integrity. Perform regular audits of servicing processes to identify areas for improvement. Maintain detailed records of findings, issues identified, and actions taken. Provide ongoing support and guidance to ensure consistent adherence to quality standards. Develop and maintain policies, procedures, and job aids related to mortgage servicing. Follow up and resolve problems or issues with little to no direction from Supervisor. Have a thorough understanding of processes to be proactive rather than reactive. The ability to accept feedback to ensure a positive outcome. Communicate with Manager your goals, objectives, and key results to foster alignment and team focus. Work special projects as needed. Ideal Candidate Flexible work options available, including fully remote or hybrid (a blend of in-office and work-from-home scheduling). High School Diploma or equivalent. 1+ years of related work experience in Quality Assurance. 1-2 years of mortgage servicing experience. Excellent organizational abilities and time management skills. Effective communication skills, both written and spoken. Strong writing skills with the ability to create clear and concise policies, procedures, and job aids. Excellent analytical and problem-solving skills. Attention to detail and a commitment to delivering high-quality results. Willingness to adapt and change with a fast-growing company. Proficiency in Microsoft Office is required. Experience with Salesforce is a plus. Behavioral Characteristics Ethical Conduct: Uphold the highest standards of ethical conduct and professionalism. Self-Motivated: You take on tasks without waiting to be told what to do. Positive Attitude: You approach situations with a proactive and positive attitude. Adaptable: Ability to collaborate effectively with cross-functional teams and work in a fast-paced, dynamic environment. Team Player: You believe that to be successful you need to leverage and trust your team. You lead by example. Open-minded: Always seeks to find and develop creative solutions. Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions (including hiring decisions) with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity and expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law. Renovo offers full-time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short-term disability), pre-tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more. Seniority level Associate Employment type Full‑time Job function Quality Assurance Industries Financial Services and Banking #J-18808-Ljbffr