Full Time Assistant Store Manager

Full Time Assistant Store Manager (Store 4679) At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Essential Job Duties And Responsibilities Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using the POS system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, such as new title reservations, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely recognition and feedback to all store associates concerning performance; input written feedback for each store associate into the Workday/HR service management system in partnership with the Store Manager. Ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates and manage breaks and meals as required; supervise staffing levels to maintain excellent guest service at all times. Approve payroll, process paid time off, and verify time worked. Ensure all areas of the store are clean, organized, and merchandised per company guidelines; ensure store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention; inspect packages at closing or end of shift as appropriate; communicate concerns to the Store Manager. Support the team in meeting sales, profit, and shrink goals and complete required administrative duties. Perform store inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits as required. Verify shipments for discrepancies, conduct inventories, and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls promptly with properly labeled boxes and packing lists. Maintain awareness of associate and guest safety and report injuries per company guidelines. Assist in maintaining store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager. Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Follow opening and closing procedures. QUALIFICATIONS Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities Outgoing personality with strong people skills; provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to work independently and as part of a team in a fast-paced environment. Meet performance expectations, including attendance, safety, and respectful workplace. Operate POS system; basic mathematics and alphabetizing skills. Complete required paperwork properly; follow instructions; execute financial tasks according to policy. Flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability. Remain reliable and trustworthy; able to work alone; stand/move for long periods; lift up to 30 lbs and use ladders. Working knowledge of military ranks and insignia may apply for stores on military bases. Job descriptions are subject to change at any time based on business conditions/needs, including changes to duties and qualifications. GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and state/local law. This position accepts applications on an ongoing basis. Candidates should express interest by clicking APPLY. Benefits: Full-time store positions may participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance; bonuses and/or other incentives may apply. Compensation: $10.75 - $14.75 Employment type: Full-time Job function: Sales and Business Development; Industries: Retail Location: North Charleston, SC #J-18808-Ljbffr