Front Desk Representative

Company Description The Guild Hotel San Diego blends iconic heritage with modern design in a century-old historic YMCA landmark in the heart of downtown. The property features ornate architecture, original tile-work, contemporary art, and inspiring amenities that create an authentic urban experience. On-site Luca Restaurant and the Guild Bar offer modern Mediterranean cuisine, craft cocktails, and a vibrant atmosphere for guests and team members. Located near the historic Gaslamp Quarter, the hotel is surrounded by craft breweries, stadiums, theaters, galleries, and music venues. With 18,000 square feet of flexible indoor and outdoor event space, The Guild is dedicated to crafting memorable experiences and cultivating a welcoming environment for all.
Role Description The Front Desk Representative is a full-time, on-site role based at The Guild Hotel in San Diego, CA. This role is responsible for greeting guests, managing check-in and check-out processes, and ensuring a smooth and welcoming arrival and departure experience. Daily tasks include answering phones, responding to guest inquiries, handling reservations and room assignments, processing payments, and coordinating with housekeeping and other hotel departments. The Front Desk Representative also provides local area information, assists with special requests, and resolves guest concerns promptly and professionally. This position contributes to an engaging lobby atmosphere by maintaining a polished front desk presence and delivering consistently high levels of service.
Qualifications

• Strong Customer Service and Receptionist Duties skills, with a focus on creating a welcoming experience for all guests.
• Professional Phone Etiquette and Communication skills to handle inquiries and guest interactions clearly and courteously.
• Experience managing Reservations, including booking, modifying, and canceling stays using hotel or property management systems.
• Ability to multitask in a fast-paced environment, with strong organizational skills and attention to detail.
• Basic math and cash-handling skills, including processing payments and reconciling daily transactions.
• Comfort using computers and hotel software; experience with front office systems is a plus.
• Previous front desk, hospitality, or customer-facing experience preferred but not required.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.