Field Telecommunications Technician

Job Responsibilities

Perform MAC (Moves, Adds, and Changes) requests for enterprise phone systems

Troubleshoot and repair Cisco IP phones and telecommunications equipment

Support Cisco Call Manager, Avaya/Nortel CS1000 PBX systems, and Avaya Messaging

Travel between Disney properties in the Anaheim area as needed

Maintain accurate service documentation, time reporting, and work records

Deliver outstanding customer service while working directly with end users and technical teams

Collaborate with team leads and field operations personnel

Required Qualifications

Experience supporting Cisco Call Manager environments

Experience with Avaya and/or Nortel CS1000 PBX systems

Strong troubleshooting skills with enterprise voice systems

Excellent customer service and communication skills

Highly organized with strong documentation skills

Valid driver's license and reliable transportation

Ability to supply common telecommunications hand tools

Schedule

Monday through Saturday

Flexible schedule between 8:00 AM and 5:00 PM

Five-day work week scheduled within those operating days

Preferred Skills

Experience supporting large enterprise or campus environments

Ability to work independently with minimal supervision

Strong attention to detail and professionalism

Experience supporting multiple locations

Trick Dog Technology