Customer Service Rep

Customer Service Representative

At NewBasis, we are dedicated to delivering high-quality solutions to meet the evolving needs of our customers. Our Customer Service team serves as the frontline connection to our clients, ensuring their requests are addressed with accuracy, professionalism, and care.

As a Customer Service Representative, you'll act as a NewBasis ambassadorsupporting sales and operations teams, preparing quotations, reviewing customer orders, and ensuring that every customer experience reflects our commitment to excellence.

Key Responsibilities

• Review quotation requests and process through NewBasis's system.
• Issue finalized quotations, ensuring commercial and technical requirements are met.
• Review purchase orders for accuracy, resolve discrepancies, and confirm production capability.
• Communicate important quotations, orders, returns, and other transactions with the Customer Service Manager and VP of Sales.
• Support Regional Sales Teams and Independent Sales Representatives.
• Coordinate solutions for customer complaints, warranty replacements, and discrepancies.
• Collaborate with Accounting to resolve credit and receivable issues.
• Serve as a liaison between Engineering, Marketing, Field Sales, and customers.
• Develop knowledge of manufacturing processes and product requirements.
• Perform ad-hoc projects to support management (quoting, validation, and accuracy).
• Complete other duties as assigned.

Key Qualifications

• High School Diploma or AA degree in Finance, Accounting, or related field.
• 2+ years of customer service experience.
• Working knowledge of production software and ERP systems.
• Excellent written and verbal communication skills.
• Strong analytical skills and attention to detail.
• Ability to thrive in a fast-paced environment.
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience in a manufacturing or industrial environment.
• Familiarity with CRM systems and customer support platforms.
• Prior experience supporting sales or technical teams.

Physical Demands

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking, and squatting less than 50% of the shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to accurately complete documentation.