General Manager - Tatte Berklee, MA

Job Description

Job Description

Tatte began in 2007 in a home kitchen with a passion for baking and the belief that well-crafted food has the power to bring people together. That spirit continues to guide us today.

We are a design-forward bakery and café bringing together handcrafted food, exceptional coffee, warm hospitality, and beautiful spaces designed for gathering, connection, and everyday ritual.

At our core, we are craftspeople. Chefs, bakers, baristas, and café teams united by a shared passion for excellence. We believe even the smallest details matter, because every dish, every cup of coffee, and every interaction is an opportunity to brighten someone's day.

WHY TATTE

We're looking for people who believe hospitality matters and share our mission: To Inspire, Care for, and Nurture Life. Every day.

At Tatte, we believe craft is more than a skill. It's a way of caring. It's found in the details: a warm welcome, a thoughtfully prepared meal, a well-developed team, and a café that consistently delivers exceptional hospitality. We believe these small acts, repeated every day, have the power to make life a little richer and more meaningful.

You'll join a team that takes pride in its work, supports one another, and is committed to learning and growth. We hold ourselves to high standards while creating an environment where people can develop their talents, build meaningful careers, and make an impact.

As we continue to grow, so do the opportunities for our team. Whether you're exploring a new path or taking the next step in your career, you'll help create moments of inspiration, comfort, and connection for our guests each day.

Because while we serve exceptional food, coffee, and pastries, we hope to create something more enduring: places where people feel welcomed, cared for, and inspired to return again and again.

THE ROLE

The General Manager (GM) is the face of Tatte within our communities and to our guests. The General Manager is responsible for all facets of café operations dedicated to delivering a warm, authentic, and inspiring environment for both guests and team members, thoughtful leadership, and overall café performance. General Managers work side by side with Front and Back of House teams to drive operational excellence, hospitality, and overall four-wall performance.

Successful General Managers are passionate about hospitality, people development, operational excellence, and the smallest details that help uphold and grow the Tatte brand. They lead with warmth, accountability, professionalism, and an owner-operator mentality while creating exceptional experiences for both guests and team members.

KEY RESPONSIBILITIES

• Lead with professionalism, accountability, and hospitality excellence
• Deliver exceptional guest experiences while upholding Tatte's service and operational standards
• Support and develop managers and hourly team members through coaching and leadership
• Maintain high standards for cleanliness, organization, food safety, and operational execution
• Drive strong financial and operational performance across the café
• Live Tatte's core values and help support our mission
• Work a variety of shifts, including mornings, evenings, weekends, holidays, and emergencies as needed

SCOPE OF RESPONSIBILITIES

• Demonstrate full ownership of café operations, including four-wall performance and P&L management
• Model authentic, warm hospitality and foster exceptional guest experiences
• Recruit, hire, develop, and retain team members who embody Tatte's values and culture
• Develop managers and hourly team members through coaching, accountability, and performance management
• Lead and navigate difficult conversations professionally and respectfully
• Continuously uphold Tatte brand, visual, and operational standards
• Lead teams through efficient operational execution and shift management
• Ensure food safety standards are consistently upheld throughout the café
• Lead café-level communication and change management initiatives
• Manage food, labor, and controllable costs within company expectations
• Oversee café administrative responsibilities
• Other duties as assigned

ESSENTIAL FUNCTIONS / WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs, including days, evenings, weekends, holidays, and emergencies as needed
• Ability to work 10+ hour shifts and stand, sit, squat, walk, and climb stairs for extended periods
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds

QUALIFICATIONS & EXPERIENCE

Required

• Minimum 2 years of experience as a General Manager in a high-volume, full-service, or polished fast-casual restaurant environment
• Strong leadership and people development skills
• Experience managing restaurant financial performance, including labor, food cost, and P&L
• Ability to work effectively in a fast-paced and evolving environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High school diploma or equivalent

Preferred

• Hospitality degree
• Proficiency in Microsoft Office including Word, Excel, and Outlook
• Experience with UKG/UltiPro, Toast POS, CrunchTime, and TeamworX
• ServSafe, Allergen, and ChokeSaver certifications

OUR BENEFITS & PERKS

• Competitive Pay: $77,000–$108,000 annually, depending on experience
• Quarterly bonus program
• Parking benefit where applicable
• Paid vacation and sick time
• 401(k) with company match
• Free employee assistance program services
• Flexible schedules with no late nights
• Health, dental, and vision insurance
• Free meals and drinks
• Exciting potential for growth

Learn more about us at tattebakery.com

Join us on our journey to create something special!

Please note that Tatte is an E Verify employer.