Assistant Service Manager

Assistant Service Manager

Novum Plano - Plano, TX 75024

Job Description

This position, along with the Service Manager is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. Must be able to handle grounds keeping and pool duties as needed.

REPORTS TO: Community Manager and Service Manager

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Respond to resident/management requests and work orders.
2. Repair/replace appliances (i.e. garbage disposal, refrigerators, stoves, dishwashers, etc.).
3. Repair/replace plumbing (i.e. water lines, water pressure, water fixtures, faucets, drain lines, boiler temperatures, water closets, etc.).
4. Repair/replace air conditioning/heating/electrical (i.e. fans thermostats, condensers, fuses, capillary, evaporator coils, Freon pressures and leaks, plugs/outlets, etc.).
5. Repair/replace any apartment material/maintenance requests within scope of management responsibility (i.e. carpet repairs, window(s) treatment, paint, touch-ups, replace missing tiles, adjust cabinet doors/drawers, replace hardware, replace light bulb/fixtures, vent fans, replace/re-key locks, etc.).

Identify and correct hazardous property conditions that could place the property in a liable position.

Performing preventative maintenance on equipment and units.

Prepare vacant apartment units for move-in.

Other aspects of job include checking gates to pool area, maintaining organization and cleanliness of work areas, flexibility to work at other properties, functioning as a member of the Property Emergency Team, following confidentiality policy, adhering to legal and ethical standards, practicing proper safety techniques, ensuring accuracy of timeclock punches, and assisting in special projects or activities.

Qualifications

High school diploma or equivalent. Two (2) years of multi-family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.

HVAC/Freon Recovery certification or ability to become certified within the first 6 months of employment. Training in household repairs, plumbing and mold detection/resolution preferred. Certified Apartment Maintenance Technician (CAMT) preferred. Must have certifications/permits required by city or state to perform job responsibilities (i.e. pool operations).

Ability to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make ready. Ability to operate most common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders. Must be able to apply common sense and understanding to carry out instructions and plans. Will interact regularly with residents, vendors, contractors, all levels of employees, and Clients and, therefore, must possess excellent interpersonal skills. Must be able to read and write in English in order to read diagrams, meters, instructions, write report, etc. Must have basic knowledge in compressor diagnosis, appliance repair, fire sprinklers and irrigation systems. Must have basic knowledge of OSHA Requirements and Local, City and State Ordinances. Must supply own hand tools.

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Walk, sit; use hands and talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus and be able to view computer screens, mobile devices and other electronic equipment for extended periods of time where visual strain may results.

Must be able to push, pull, lift, carry or maneuver weights of up to twenty five (25) pounds independently and up to fifty (50) pounds with assistance. Must be able to physically access all exterior and interior parts of the property, including common areas and amenities. Must be able to bend, stoop, climb, reach, carry objects and crawl in confined areas. Must be able to deal with moderate to high levels of stress due to meeting deadlines. Periodic travel within and outside of assigned geographical area will be required to conduct and attend training programs, assist at other properties, as needed, business meeting, property takeovers or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Therefore, reliable transportation is required. May require airline travel, out of town and/or overnight trips. Will be regularly called to work overtime in order to complete the demands of the property. Will be scheduled for on-call emergencies, therefore reliable transportation is required. While on call, must respond to calls within fifteen (15) minutes and be on premises within thirty (30) minutes to address resident, management or emergency situations. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, however, will be periodically exposed to higher levels of noise when using power tools. Routine exposure to outdoor environment (heat, cold, damp, rain, etc.) May be called upon to work odd schedules and/or holidays.