Shop Manager

Overview

PRG is the world’s leading technology provider within the entertainment and events industry. Our mission is to bring together the power of our people with our production and rental expertise to deliver unforgettable events. PRG has the largest inventory of production equipment for hire and offers a complete 360-degree range of services to clients within the live events industry. These include music touring and festivals, TV & Film, Theatre, Sports and E-sports and Corporate live events. Our clients and partners rely on PRG’s innovation, experience and in-depth expertise in video, lighting, rigging, staging, virtual productions, and set & automation systems to bring their creative visions to life. With 38 offices located in North America, South America, Europe, the Middle East, Asia and Australia, PRG offers the ability to provide services worldwide by collaborating with our local partners.

Responsibilities

Summary/objective

The Shop Manager will oversee the day-to-day operations. They will facilitate the inbound and outbound processes, coordinate with other departments to ensure all orders are well-executed and delivered. The shop manager’s responsibilities include enforcing company policies and ensuring compliance with safety regulations in a warehouse environment.

Supervisory responsibilities

Supervise all operational staff within assigned shift 

Essential functions

• Coordinate the loading and unloading of trucks.
• Manage the equipment on the floor to keep thruways accessible.
• Generate quality control reports to plan out each day’s inbound and outbound equipment.
• Communicate regularly with other departments to maintain workflow.
• Ensure all outbound equipment is staged and ready for shipment, on time.
• Scan orders and transfers to ensure accuracy.
• Coordinate with other departments regarding shortages and damaged equipment.
• Keep floor and other work areas neat and organized.
• Utilize and understand PRG inventory program to facilitate pickups with dispatch.
• Perform other duties as assigned by supervisor.

Qualifications

Knowledge, Skills, and Abilities

• Proven history of outstanding customer service, decision-making and problem-solving abilities. 
• 3+ years working experience in AV/ Broadcast equipment rental and/or event execution capacity.
• Strong knowledge of audio-visual equipment, HD Camera formats, signal flow, audio, and stage lighting.
• Ability to prioritize multiple projects. 
• Ability to interact with customers on a professional leve.l 
• Must possess excellent interpersonal, clear verbal and written communication. Fluency in English required. 
• Must have demonstrated time management skills and be able to meet deadlines in a fast-paced multi-task environment with minimal supervision. 
• Must have strong organizational skills, multi-task, and be able to prioritize work to meet deadlines.
• Ability to maintain a calm demeanor in a stressful environment with ability to adapt positively to changes in the work setting with ease. 
• Must be able to troubleshoot and execute other job functions with high attention to detail. 

Physical demands

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. 
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other duties

• Understanding of and compliance with company policies. 
• Ability to work flexible hours and overtime, including weekends and holidays, when needed.

Travel requirements 

• As required; Must have a valid driver’s license.

Required education and experience  

• Bachelors preferred. 
• High school diploma or equivalent education.
• 3+ years working experience in AV/ Broadcast equipment rental and/or event execution capacity. 
• Proficient in Microsoft Outlook, Word, and Excel. 
• Experience working in a Windows / MAC OS based environment.

EEO and Disclosure

PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required. The pay range for this position is estimated to be 58k - 62k. Actual salary to be determined by the experience, knowledge, skills, and abilities of the applicant combined with location and alignment with market data.

This is a safety sensitive position and will require pre-employment drug screening.

Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  

PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, or file a complaint at  .