Project Support Associate, Client Services

JOB DESCRIPTION

Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Description:
Join our team at Thermo Fisher Scientific and contribute to advancing clinical research. As a Client Services Project Manager I, you'll support clinical trials by managing project documentation, coordinating supply chain activities, and ensuring consistent delivery of services. Work closely with internal teams and clients to support study success while maintaining the highest quality standards. You'll handle project planning, documentation management, and cross-functional coordination to meet timelines and client expectations.

Must be on-site at our 4650 New Design Road, Frederick, MD location. No relocation assistance provided at this time.

Essential Duties and Responsibilities:

• Works with the Client and the internal project management team to finalize project specifications. This may include meetings either at Fisher BioServices or at the client’s premises.

• Assists in setting up and maintaining study filing systems and maintains accurate records for all work undertaken.

• Joint responsibility with the Project Manager for ensuring that all Fisher BioServices activities come together in a timely manner to meet the customer and study requirements.

• Coordination and communication of all relevant activities, both internal and external to ensure that all services and products are ready for the start of the study or as required by the customer.

• Use of appropriate project planning tools to communicate milestones and critical path activities and responsibilities.

• Timely provision of reports and other information to customers if applicable.

• Works to optimize production schedules balancing the customer requirements with best use of available capacity.

• Creates and/ or supports creation of operational documentation using internal systems. Create bill of materials and coordinate creation and review of billing packages.

• Provides back-up support to the Project manager.

• Monitors project activities and day to day business and establishes a customer approved job specification.

• Collects all information on a study design including; correct label texts, coordination of secondary packaging materials and tools, coordination of label production, production/review of all batch documentation for operations, coordination of shipments through the logistics department, and preparing and reviewing GMP documents in a timely manner.

• Applies Good Manufacturing Principles in all areas of responsibility.

Education:

• High school diploma / GED required

• Degree from an accredited college or university preferred, preferably in a health-related field

Experience:

• Requires 1-2 years of successful experience in project management as a Project Coordinator or Manager or equivalent experience.

Compensation and Benefits

The hourly pay range estimated for this position based in Maryland is $23.04–$34.56.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

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